Hotel Booking Terms and Conditions

  • Deposit Policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 7 days of booking.
  • Final Payment Policy (excludes Festive Season and Race Week): The balance of your accommodation must be paid no later than 7 days prior to your arrival. Final balance payments are processed on the nominated credit card provided at the time of booking. To pre-pay your final balance via an alternative method, please contact our Reservations team on 137 333 (+61 2 9433 0444).
  • Cancellation Policy (excludes Festive Season bookings): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays. Cancellations and amendments received outside of 14 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 14 days of arrival will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received within 7 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value. i.e: penalty will equal the total booking value.
  • Festive Season Final Payment Policy (bookings incorporating 23 December 2015 – 6 January 2016 inclusive): Full pre-payment is required by 1 November 2015. Payments not received by the due date may result in cancellation of the reservation.
  • Festive Season Cancellation Policy (bookings incorporating 23 December 2015 - 6 January 2016 inclusive): Cancellations and amendments received up to and including 31 October 2015 will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received from 1 November 2015, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value.
  • Festive Season Minimum stay: A four (4) night minimum stay applies to all bookings incorporating the night of 31 December 2015.
  • All prices are quoted in AUD and include 10% GST. The following credit card surcharges apply: 3.36% Amex and 1.25% Visa/MasterCard. Credit card fees are non-refundable.
  • Maximum Occupancy: All rates are based on two (2) adults. Additional adult charges apply.
  • Beach Club caters for guests 16 years and over only.
  • Check-in time is 2 p.m. Check-out time is 10 a.m. Arrival and departure details are required at the time of booking and prior to your arrival.
  • If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your holiday straight away.
  • Hamilton Island Holidays recommends for all guests booked with us to take out any necessary travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents.
  • Velocity Points are only earnt on bookings made directly with Hamilton Island (conditions apply).

qualia Booking Terms and Conditions

  • Deposit Policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 7 days of booking.
  • Final Payment Policy (excludes Festive Season and Race Week): The balance of your accommodation is required no later than 7 days prior to your arrival. Final balance payments are processed on the nominated credit card provided at the time of booking. To pre-pay your final balance via an alternative method, please contact our Luxury Reservations team on 137 333 (+61 2 9433 0444).
  • Cancellation Policy (excludes Festive Season bookings): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Luxury Reservations. Cancellations and amendments received outside of 14 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 14 days of arrival will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received within 7 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value. i.e: penalty will equal the total booking value.
  • Festive Season Final Payment Policy (bookings incorporating 23 December 2015 – 6 January 2016 inclusive): Full pre-payment is required by 1 November 2015. Payments not received by the due date may result in cancellation of the reservation.
  • Festive Season Cancellation Policy (bookings incorporating 23 December 2015 - 6 January 2016 inclusive): This policy applies to all bookings incorporating any dates within the period 23 December 2015 - 6 January 2016. Cancellations and amendments received up to and including 31 October 2015 will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received from 1 November 2015, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value.
  • Minimum Stay: A minimum 2 night stay applies for all reservations year round at qualia. A minimum 4 night stay applies for all reservations during Festive periods. See below for further Festive Season minimum stay restrictions.
  • Festive Season minimum stay: A four (4) night minimum stay applies to all Pavilion bookings incorporating Festive Season (23 December 2015 - 6 January 2016).
  • For qualia Classic bookings incorporating the night of 31 Dec: a supplement fee of $195 per person is applicable which includes dinner at qualia.
  • All prices are quoted in AUD and include 10% GST. Credit card surcharges do not apply.
  • Maximum Occupancy: All qualia Pavilions cater to a maximum two (2) adults per Pavilion, excluding The Beach House. All rates are based on two (2) adults per Pavilion.
  • qualia caters for guests 16 years and over only.
  • Check-in time is 2 p.m. Check-out time is 10 a.m. Arrival and departure details are required at the time of booking and prior to your arrival.
  • If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your qualia experience straight away.
  • qualia Reservations recommends travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents
  • Blackout Period: 15 – 22 August 2015 inclusive (Hamilton Island Audi Race Week)
  • Velocity Points are only earnt only on bookings made directly with qualia (conditions apply).

HIHH Booking Terms and Conditions

  • Deposit Policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 7 days of booking.
  • Final Payment Policy (excludes Festive Season and Race Week): The balance of your accommodation is required no later than 7 days prior to your arrival. At this time, our reservations specialist will contact you in regards to payment if not previously settled. To pre-pay your balance, please contact our specialist on 137 333 (+61 2 9433 0444).
  • Cancellation Policy (excludes Festive Season bookings): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays. Cancellations and amendments received outside of 14 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 14 days of arrival will be subject to a cancellation fee of 20% of the total booking value at the contracted rate. Cancellations and amendments received within 7 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate. i.e: penalty will equal the total booking value.
  • Festive Season Final Payment Policy (bookings incorporating 23 December 2015 - 6 January 2016 inclusive): Full pre-payment is required no later than 60 days prior to arrival. Payments not received by the due date may result in cancellation of the reservation.
  • Festive Season Cancellation Policy (bookings incorporating 23 December 2015 - 6 January 2016 inclusive): Cancellations and amendments received up to and including 31 October 2015 will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received from 1 November 2015, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value.
  • Race Week Cancellation Policy (bookings incorporating 15 – 22 August 2015 Inclusive): Cancellations or amendments received up to and including 30 June 2015 will be subject to a cancellation fee of 20% of the total booking value at the contracted rate. Cancellations or amendments received from 1 July 2015, ‘No Shows’ and or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate. ie: penalty will equal the total booking value.
  • Minimum Stay: A minimum 4 night stay applies for travel prior to 31 March 2015 (3 nights in low season). A minimum 5 night stay applies for travel commencing after 1 April 2015 (3 nights in low season). See below for further Festive Season and Race Week minimum stay restrictions.
  • Festive Season Minimum stay: A four (4) night minimum stay applies to all bookings incorporating Festive Season (23 December 2015 - 6 January 2016)
  • Race Week Minimum stay: A seven (7) night minimum stay applies to all bookings incorporating 15 August 2015 - 22 August 2015 Inclusive.
  • All prices are quoted in AUD and include 10% GST. The following credit card surcharges apply: 3.36% Amex, 1.25% Visa/MasterCard. Credit card fees are non-refundable.
  • 7 Night discount (Excluding Festive Season and Race Week): Stays of 7+ nights receive a discount calculated at 10% off the standard 7-night rate, calculated daily, then rounded up to the nearest whole dollar. Discounts will not be applied on bookings incorporating the festive season or Race Week.
  • Maximum Occupancy: Bookings will not be accepted if the maximum number of guests exceeds the stated capacity of the property. It is responsibility of the guest to ensure that the property meets the capacity requirements of their travelling party prior to booking.
  • Check-in time is 2 p.m. Check-out time is 10 a.m. Arrival and departure details are required at the time of booking.
  • If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your holiday straight away. Please note that beach towels are not provided.  
  • Buggy Terms and Conditions: Please be aware that as a condition of use, a $250 bond is required when collecting your buggy, as well as a full and current drivers license. The bond can be paid by credit card or cash and will be refunded in full if the buggy is returned with no damage. Any repairs or replacement costs incurred due to damage whilst in your care is your responsibility. Buggy insurance may be purchased through Hamilton Island Holiday Homes upon arrival.
  • In the event that the property you have selected is removed from the Hamilton Island Enterprises Holiday Letting Pool you will be notified and we will endeavour to offer you suitable alternative accommodation options. Should an alternate Holiday Property option not be suitable for the period of your stay, guests may cancel their booking without penalty on the accommodation booking.
  • Hamilton Island Holidays recommends travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents.
  • Velocity Points: Stays in Yacht Club Villas, Hamilton Island Holiday Homes, Whitsunday Apartments are excluded from earning Velocity Points.