Tour Desk Terms & Conditions

  1. This is a tour request not an instant booking. Your tour is not confirmed until payment is received and you have received a confirmation email for the Hamilton Island Tour Desk. 
  2. If you believe that there has been an error in charging your credit card, you should notify us directly on +61 7 4946 8305 or Please notify us in writing as soon as possible so that we can resolve your query promptly. Alternatively, you can take it up directly with your financial institution.
  3. Once you receive your confirmation email, please check all details are correct. If you believe there has been an error, please notify us directly on +61 7 4946 8305 or
  4. Once you arrive to Hamilton Island, please make your way to the Tour Desk to collect your ticket/s and meeting information. Without a ticket, you may be refused travel. For your convenience we have two Tour Desk locations:  
    • Resort Centre Tour Desk next to Sails Restaurant 
    • Reef View Hotel Tour Desk in the Hotel Lobby
  5. As departure times can change, it is very important that you pick up your ticket in advance as this will reflect the correct departure times.
  6. Meeting details for this tour will be confirmed upon collection of your tickets at the Tour Desk.
  7. The operator has the right to vary pricing and departure times at any time.
  8. Itineraries and vessels may change as required due to tides, weather conditions or unforeseen circumstances. We recommend Travel Insurance which can be purchased from your Travel Agent.
  9. Cancellation policies apply and are unique to each tour operator. Please refer to the policy outlined on our website for your specific tour. The best way to navigate to this is via 
  10. Cancellations must be made either by telephone or in person at the Tour Desk (Resort Centre opening hours 7am – 7pm). Cancellation notification by email cannot be accepted. In order to receive a refund, you must be outside the cancellation policy.

    All refunds are to be obtained from the Tour Desk either in person or by phone call, returned in the same form as original payment.
  11. Terms and Conditions apply. Please refer to the policy outlined on our website for your specific tour. The best way to navigate to this is via 

Additional Terms and Conditions for Concessionaire companies

  • Hamilton Island Enterprises Limited (“HIE”) operates an outlet in the resort centre known as the ‘Tour Desk’. HIE acts as an agent only for concessionaire businesses on Hamilton Island and subsequently takes bookings for guests and visitors of Hamilton Island.
  • All tours are subject to weather conditions and minimum numbers.
  • This activity is not operated by Hamilton Island Enterprises Limited. The business conducting this activity is operated and owned by an independent operator.
  • Operators may have their own terms and conditions of contract and or carriage relating to the activity specified on this ticket.
  • The customer indemnifies and holds harmless HIE, its assignees, employees and agents from and against all claims, proceedings, costs, damages, liabilities and losses which HIE may become liable for in relation to this transaction.
  • The customer releases HIE, its assignees, employees and agents to the full extent permitted by law from all or any action in tort, contract or any statutory claim, costs, damages, liabilities and losses.
  • By payment of this ticket, I agree to the terms and conditions of this transaction and acknowledge that this indemnity and release binds my heirs, administrators, executors, personal representatives, dependants (if any) and my successors.