Booking Terms and Conditions - Conference Rates


Deposit Policy:

  • All prices are quoted in AUD and include 10% GST.
  • Full pre-payment is required at time of booking to confirm your reservation. The full reservation amount will be taken from the provided credit card. Failure to provide payment information below may result in your booking being returned unconfirmed.

Cancellation & Amendment Policy:

  • Cancellations or amendments received outside of thirty (30) days of the arrival date will be subject to cancellation fee of one (1) night's accommodation.
  • Cancellations or amendments received within thirty (30) days of arrival, 'no shows', or early departures are subject to a cancellation penalty equal to 100% of the total booking value.
  • All reservations and amendments to existing bookings must be made in writing. These changes will not be accepted over the phone. Please email requests for changes to

Room Occupancy:

  • All Reef View Hotel rates are based on twin share (two (2) adults). Additional adult charges apply. Rollaway beds are also available for an additional fee per night.
  • All Beach Club rooms cater to a maximum two (2) adults.
  • Beach Club caters for guests 18 years and over only.
  • All qualia Pavilions cater to a maximum two (2) adults per Pavilion, excluding The Beach House. All rates are based on two (2) adults per Pavilion.
  • qualia caters for guests 16 years and over only.
  • Hamilton Island Holiday Home bookings will not be accepted if the maximum number of guests exceeds the stated capacity of the property. It is responsibility of the guest to ensure that the property meets the capacity requirements of their travelling party prior to booking.


  • Pre-purchased Buffet Breakfast is only available to Reef View Hotel and Palm Bungalow guests only.             
  • Pre-purchased breakfast will be charged regardless of consumption. Refunds for breakfast will not be issued.

Payments Made by Credit Card:

  • From 18 December 2017, Reef View Hotel, Palm Bungalows and Beach Club direct online bookings will no longer attract credit card fees for Visa, MasterCard and Union Pay International. Credit card fees paid prior to 18 December 2017 are non-refundable. A 3% non-refundable credit card fee applies for AMEX.
  • Hamilton Island Holiday Homes bookings attract a non-refundable transaction fee for payments made by credit or debit card: 3% Amex and 1.25% Visa, MasterCard and Union Pay International.
  • No credit card fees apply for qualia direct online bookings.
  • To make payments via credit card, please contact 1300 963 877 or email to request a secure payment link.

Additional HIHH Booking Terms and Conditions:

  • In the event that the property you have selected is removed from the Hamilton Island Enterprises Holiday Letting Pool you will be notified and we will endeavour to offer you suitable alternative accommodation options. Should an alternate Holiday Property option not be suitable for the period of your stay, guests may cancel their booking without penalty on the accommodation booking. 

Kids Stay and Eat Free

If you’re staying at the Reef View HotelPalm Bungalows, or any Holiday Home booked through Hamilton Island Holiday Homes, you can also take advantage of our Kids Stay & Eat Free offer!
As part of this great offer, any children up to 12 years can eat free in participating restaurants, when dining with their parents and choosing from the kids’ menu. Kids Eat free is for dine in only. (Takeaway/delivery or room service is not part of the program). Kids Eat free is only available when minimum one main adults meal is ordered.