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Booking Terms and Conditions

Reef View, Palm Bungalows, Beach Club and qualia

Deposit

  • A deposit equivalent to 20% of the total booking value is required at time of booking
  • This deposit is refundable up until 14 days prior to arrival date
  • Full payment is required at the time of booking if travel is within 7 days of arrival date
  • A 3% fee for AMEX only applies and is non-refundable

Final Payment

  • The final balance of your accommodation is required no later than 7 days prior to arrival date
  • Final balance payments are automatically processed on the nominated credit card provided at the time of booking 
  • Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
  • To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 800
  • A 3% fee for AMEX only applies and is non-refundable

Cancellation

  • Cancellations and amendments received outside 14 days of arrival date will not incur a cancellation fee
  • Cancellations and amendments received within 14-8 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
  • Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
  • Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
    • Alternatively, if you have booked online via our website and have not yet reached your cancellation deadline, you may cancel online here
    • If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
  • AMEX fees are non-refundable

Our COVID-19 Terms and Conditions

Flexible Booking Policy in the event of COVID-19 illness

If you have booked direct with Hamilton Island, and you become unwell with COVID-19 within 7 days prior to your arrival date, we will change your dates with no penalty right up until your arrival date. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.  
 
If you need to change your travel dates for the above reasons, please call our Reservations team on 137 333 between 8.30am - 5.00pm Monday - Fridays or 9.00am – 3.00pm Saturdays. Please note: For Holiday Homes, any change to travel dates must be for the same property. Please note that written documentation of illness will need to be provided as evidence.

Flexible Booking Policy in the event of a Queensland border closure or intrastate restrictions

If you have booked a holiday direct with Hamilton Island, and your travel is impacted by an interstate Queensland border closure or intrastate travel restrictions, please see the below for our terms and conditions related to your travel. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.  

If you live interstate:

  • and have paid your final balance while the Queensland border is closed to your State, if the border closure remains in place over your travel dates, the Standard, Race Week or Festive Season Cancellation Policy will apply
  • and have paid your final balance while the Queensland border is open to your State, if there is a sudden Queensland border closure after your final balance payment, we will amend your travel dates without penalty.

If you live in Queensland:

  • and have paid your final balance while there are Queensland intrastate travel restrictions in place, if these travel restrictions remains in place over your travel dates, the Standard, Race Week or Festive Season Cancellation Policy will apply
  • and have paid your final balance while there are no Queensland intrastate travel restrictions in place, if there is a sudden introduction of intrastate travel restrictions after your final balance payment, we will amend your travel dates without penalty.

Please check Queensland Health and your own State Health website to be certain of what Travel Restrictions apply to you.

Reservations held in credit

If you need to change your travel dates due to illness or border restrictions, you can do so without penalty. You have two options:

  • If you know the exact dates you’d like to book, we can reserve those dates at time of rebooking (subject to availability)
  • If you don’t know the exact dates you’d like to rebook, we can hold your booking in credit for up to 12 months for Hamilton Island Holiday Homes (dates can be changed for the same property only) or for up to three years for any of our Hamilton Island Hotels.

Please note, that whilst no penalty applies to change your booking, if your new travel dates fall into a new yearly rate period (rate periods renew 1 April every year), the overall price of your booking may increase according to the new room rates in that period.

General Terms

Click here to view our general terms