The following terms and conditions are specific to the Travel Agent rate which entitles agents to a discounted accommodation rate.
Rate Eligibility
- The Travel Agent discounted rate is valid for travel until 31 March 2023 and subject to availability
- In the event that you are no longer employed by your travel agency, we reserve the right to cancel your reservation
- Travel Agent discount rates are NOT valid for conference delegates over conference dates, and are not eligible for Velocity Points.
- Travel Agent discount is only applicable to the following room types: Beach Club Room, and also the following room types at the Reef View Hotel: Garden View Room, Coral Sea View Room, and Reef Suite
- IMPORTANT: You must add your full name, work email, and Travel Agent IATA number in booking notes
- All bookings on the Travel Agent discount are non-commissionable
Rate Availability
- Please note the availability shown in the booking engine on the calendar is general availability at the hotel and may show available rooms on our full retail rates if the discounted travel agent rate is not available
- Availability is generally only opened on this rate a maximum of 60 days prior to the arrival date
- Availability over school holidays may only be opened 30 days in advance (subject to availability).
How to book
Book online using the buttons above or you can call Hamilton Island Holidays on 137 333
Travel dates
1 April 2022 - 31 March 2023.
Dates are inclusive. Travel periods are subject to availability. Some dates may have minimum night stay restrictions.
Blackout dates
19 - 27 August 2022, 21 December 2022 - 7 January 2023 inclusive. Accommodation and blackout periods are subject to change at any time based on availability if required.
Offer Inclusions
Reef View Hotel & Palm Bungalows
- Accommodation at the Reef View Hotel
- Breakfast daily
- Return airport/marina transfers and use of Island Shuttle
- Use of catamarans, windsurfers, kayaks, stand up paddle boards and snorkelling equipment
- Use of gym, spa, sauna and tennis court hire
- Kids Stay and Eat Free - for kids 12 and under at participating restaurants only
- Access to Baby’s First Holiday request items – eg. Jogger Pram
- Free WiFi
- Earn 3 Velocity Points with every $1 spent on accommodation
Beach Club
- Accommodation at Beach Club
- À la carte breakfast daily
- VIP return airport/marina to hotel transfers
- VIP point to point chauffeur service
- Use of catamarans, windsurfers, kayaks, stand up paddle boards and snorkelling equipment
- Use of the Beach Club lounge, pool and restaurant
- Use of gym, spa, sauna and tennis court hire
- Free WiFi
- Earn 3 Velocity Points with every $1 spent on accommodation
Note: Beach Club does not cater for guests under the age of 18 years. Maximum occupancy of 2 guests per room
Airfares
Not included
Exclusions
Cannot be used in conjunction with any other offer. Available to new bookings only. Not valid for Conference or Group bookings. Hamilton Island room nights cannot be purchased for the purpose of third party promotions and prizing.
Promotional Misprints
Hamilton Island Enterprises Limited (HIE) endeavours to ensure that all prices listed on their website are accurate and up-to-date. If we discover an error in the price of any offer you have booked, we will inform you as soon as possible and give you the option of cancelling it, or reconfirming the booking at the correct price (in the case of a price error). If we are unable to contact you, the booking will be treated as cancelled and if you have already paid you will receive a full refund.
Credit/Debit Card Transaction Fees
- A 3% fee for AMEX only applies and is non-refundable. Not applicable for qualia bookings.
- The following feeds apply for Hamilton Island Holiday Homes: AMEX 3%, Visa 1.25% and Mastercard 1.25%
Deposit
- A deposit equivalent to 20% of the total booking value is required at time of booking
- This deposit is refundable up until 14 days prior to arrival date
- Full payment is required at the time of booking if travel is within 7 days of arrival date
- A 3% fee for AMEX only applies and is non-refundable
Final Balance
- The final balance of your accommodation is required no later than 7 days prior to arrival date
- Final balance payments are automatically processed on the nominated credit card provided at the time of booking
- Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
- To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 800
- A 3% fee for AMEX only applies and is non-refundable
Cancellation
- Cancellations and amendments received outside of 14 days of arrival date will not incur a cancellation fee
- Cancellations and amendments received within 14-8 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
- Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
- Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
- Alternatively, if you have booked online via our website and have not yet reached your cancellation deadline, you may cancel online here
- AMEX fees are non-refundable
Our COVID-19 Terms and Conditions
Flexible Booking Policy in the event of COVID-19 illness
If you have booked direct with Hamilton Island, and you become unwell with COVID-19 within 7 days prior to your arrival date, we will change your dates with no penalty right up until your arrival date. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.
If you need to change your travel dates for the above reasons, please call our Reservations team on 137 333 between 8.30am - 5.00pm Monday - Fridays or 9.00am – 3.00pm Saturdays. Please note: For Holiday Homes, any change to travel dates must be for the same property. Please note that written documentation of illness will need to be provided as evidence.
Flexible Booking Policy in the event of a Queensland border closure or intrastate restrictions
If you have booked a holiday direct with Hamilton Island, and your travel is impacted by an interstate Queensland border closure or intrastate travel restrictions, please see the below for our terms and conditions related to your travel. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.
If you live interstate:
- and have paid your final balance while the Queensland border is closed to your State, if the border closure remains in place over your travel dates, the Standard, Race Week or Festive Season Cancellation Policy will apply
- and have paid your final balance while the Queensland border is open to your State, if there is a sudden Queensland border closure after your final balance payment, we will amend your travel dates without penalty.
If you live in Queensland:
- and have paid your final balance while there are Queensland intrastate travel restrictions in place, if these travel restrictions remains in place over your travel dates, the Standard, Race Week or Festive Season Cancellation Policy will apply
- and have paid your final balance while there are no Queensland intrastate travel restrictions in place, if there is a sudden introduction of intrastate travel restrictions after your final balance payment, we will amend your travel dates without penalty.
Please check Queensland Health and your own State Health website to be certain of what Travel Restrictions apply to you.
Reservations held in credit
If you need to change your travel dates due to illness or border restrictions, you can do so without penalty. You have two options:
- If you know the exact dates you’d like to book, we can reserve those dates at time of rebooking (subject to availability)
- If you don’t know the exact dates you’d like to rebook, we can hold your booking in credit for up to 12 months for Hamilton Island Holiday Homes (dates can be changed for the same property only) or for up to three years for any of our Hamilton Island Hotels.
Please note, that whilst no penalty applies to change your booking, if your new travel dates fall into a new yearly rate period (rate periods renew 1 April every year), the overall price of your booking may increase according to the new room rates in that period.