General Information
Below you will find some general information about Staff Accommodation and living on the island. For more information regarding Hamilton Island please view our About Hamilton Island page.
Mainland Parking - Shute Harbour Carpark Facility (Secure parking - On-island Staff)
Staff carparks are available at the Shute Harbour Carpark Facility located on the Mainland at 3363 Shute Harbour Road, Shute Harbour, 4802. It is important to note that space is limited and is subject to a waitlist from time to time and is not guaranteed to be available at your selected date. In order to apply for a carpark please click on the link: Shute Harbour Carpark Request and complete the online request form which also stipulates pricing and the Terms and Conditions for use of the facility. After submitting your request form you will be contacted via email with further arrangements.
Further take note that there is a height limit applicable at the facility and vehicles higher than 2.1m will not be able to access the facility.
Mainland Parking – Shute Harbour Carpark Facility (Secure Parking – Commuting Staff)
Staff carparks are available at the Shute Harbour Carpark Facility located at 3363 Shute Harbour Road, Shute Harbour 4802. It is important to note that space is limited and subject to a waitlist and is not guaranteed to be available at your selected date. You may be required to use and pay for public parking until such time as a space becomes available.In order to apply for a carpark, please click on the link: Shute Harbour Carpark Request and complete the online request form which stipulates pricing and Terms and Conditions. After submitting your request form you will be contacted via email with further arrangements. Further take note, that there is a height limit applicable at the facility and vehicles higher than 2.1m will not be able to access the facility. Once you have obtained a parking space within the facility, your parking will be free of charge.
Mainland Parking – Shute Harbour Public Car Park
Shute Harbour offers the option of 2 public car parking spaces, upper and lower. The upper car park is a short walk and stair climb to access however offers cheaper parking options than the lower parking spaces which are located right by the marina. Find out more here.
Mainland Parking – Port of Airlie Public Car Park
Use the link to view parking options near the Port of Airlie. Find out more here.
Pest Management / Wildlife
Staff Accommodation conducts annual pest control treatments. Due to our tropical environment and close living conditions, pest control is the responsibility of all residents. Please ensure food items are appropriately stored and rooms are cleaned regularly.
Please notify Staff Accommodation if you notice an increase in pest infestations and we will arrange for your unit to be treated.
DO NOT FEED THE WILDLIFE. Wildlife are unable to process our food causing illness and death, and encouraging them into group kitchen facilities is unhygienic .
Report all injured or dead wildlife to Switch on 07 4946 9999.
Fire
Tampering with fire detection devices and fire protection equipment is a criminal offence. Charges may apply for tampering with smoke detectors and fire equipment.
- Do not remove a smoke detector from the ceiling or wall
- Do not remove the battery from a smoke detector or cover
- There is strictly NO SMOKING inside staff accommodation
- Fire alarm batteries are changed annually by Staff Accommodation
- The fire evacuation plan for your unit is attached to the back of your entry door. Familiarise yourself with emergency exists, fire evacuation points and the location of fire extinguishers
- If you see smoke or evidence of a fire, call Switch on 07 4946 9999 or 000
- Smoke detectors at Passage Views, Chalkies Lodge and Palm Views are connected to a “back to base” Fire Alarm System. Activation triggers a silent alarm to the Fire Department
- In the event of an emergency evacuation, residents must follow all direction given by the Emergency Response Team or fire fighters
- If you suspect a fault with fire detection equipment contact Staff Accommodation
- If your alarm goes off out of hours please contact Switch on 07 4946 9999
Garbage and Recycling
HIE recycles cardboard, paper, glass, milk containers, plastic, steel and aluminium cans. Separate yellow bins are provided in the garbage enclosure for recycled material. All other waste should be placed in the red general waste bins.
Garbage is collected two to three times per week from the bin enclosures. General waste is transported to the Kelsey Creek landfill site near Proserpine. Bins are stored in bin enclosures, generally near the entry and exit points to the buildings. Please familiarise yourself with the location of the bins and place your rubbish in the relevant bins.
Rubbish must not be left in hallways and common areas. Littering charges may apply.
Please ensure bins are not overloaded and lids are closed to prevent wildlife and vermin from accessing the rubbish. Please keep the bin enclosure doors closed to prevent wildlife from entering (where applicable).
The Salvation Army provides bins on the island for the recycling of clothing and linen. Please place your items in the bins provided as anything left outside the bin will be collected as rubbish. Electrical items, crockery and glassware should not be placed in the Salvation Army bins. Salvation Army bins are located at Lake Views, Passage Views, East Views, Harbour Views, Palm Views and Azure Lodge outside the staff gym.
Lost Keys / Lockout
If you lose a key, a replacement key may be purchased from the Staff Accommodation office for $30. If you are locked out of your unit, you may borrow a key from Staff Accommodation during their hours of operation. Failure to return this key within 24 hours will incur a replacement fee.
Contact the Switch Operator for lockouts when our Staff Accommodation office is closed. An Island Security Officer will let you in your room and a lock out fee will be charged.
ID Cards
Please note that non-HIE employee cards, e.g. associates, are processed by Island Security between 10.00am and 3.00pm, Monday to Friday excluding public holidays.
HIE staff may request replacement ID cards and name badges by emailing namebadge@hamiltonisland.com.au Your old ID card will need to be returned to PC&D when collecting your replacement card.
Staff Accommodation and state fees
Charges may apply for:
- Cleaning as a result of unsatisfactory health and hygiene and unit departure inspections
- Re-inspection of unit following failed health and hygiene inspections
- Repair and maintenance for damaged accommodation/inventory
- Accommodation keys not returned on departure
- Discrepancy in room inventory, including the removal of non-inventory items or surplus furniture on departure
- Vacated room not cleaned and ready for re-allocation
Resignation or Termination
If you resign or are terminated it is your responsibility to obtain a Termination and Wage Release - Employee Form from your Manager or HISpace. Once you have completed the Termination form and it is signed by your Manager the process below should be followed:
- Take the form with your uniforms to the Uniform Room for sign off. Charges apply for missing or damaged items.
On the day of departure, take your form to Island Security with the following:
If you are departing outside office hours please put the items listed above in an envelope and place it in the drop box on the Island Security door.
Checkout / Departure
Contact Staff Accommodation one week prior to checking out if you would like to book a pre departure inspection. An exit inspection will take place the day you leave the island.
A departure checklist will be emailed to assist you in avoiding re-inspection, cleaning and removal of non inventory item charges. You are required to check out of your accommodation within 48 hours of your final working shift. This will be confirmed through the “time and attendance system”. Check out time is strictly 10.00am.
Your unit is to be left clean and well maintained, leaving no personal belongings. If you are vacating a full room, any personal or non HIE inventory items left in your room when the final inspection is conducted will be disposed of and you will be charged a fee.
A cleaning fee will be charged to residents who fail to clean their unit to the HIE standard.
Please contact Staff Accommodation if a roommate is departing and either party is unhappy with the presentation of the unit or adjoining bathrooms at the time of final inspection.