Terms and conditions of Hamilton Island Enterprises (HIE) Hotels & Velocity Frequent Flyer – Earn Points
- Velocity Membership - You must be a member of the Velocity Frequent Flyer Program to earn Points. Membership and points are subject to the Velocity Frequent Flyer Program terms and conditions as ammended from time to time.
- Eligible Hotels - You must stay at a hotel that is operated by Hamilton Island Enterprises (HIE). Eligible Hotels are:
- Palm Bungalows
- Reef View Hotel
- Beach Club
- Eligible rates - Earn is only permitted on on the dollar-spend on room-inclusive packages. :
- Room-only bookings,
- Room and breakfast bookings,
- Bundled accommodation-and-activity-inclusive packages as advertised on the hamiltonisland.com.au or qualia.com.au websites.
- The accommodation component of flight-inclusive bundled packages (not the flight component).
- Direct Bookings only - Your entire stay must be booked directly with Hamilton Island Holidays via the following eligible channels:
- The official Hamilton Island website – www.hamiltonisland.com.au
- The official qualia website – www.qualia.com.au
- Via the Hamilton Island Holidays Call Centre:
- Within Australia: Telephone 13 7333, or qualia bookings on 1300 780 959
- Outside Australia: Telephone +61 2 9433 0444 or qualia bookings on +61 2 9433 3349
- Name on Booking: Rooms booked at HIE Hotels can only booked in one name. This name on the hotel booking must exactly match the name associated with the Velocity Membership Number provided at the time of booking. (e.g. If the room is booked under the name John Smith, The Velocity Membership Number provided on the booking must also be John Smith to be eligible for Points). The Lead Name on the room booking will be confirmed upon check-in. HIE will not be able to change the name associated with a booking on its system after the guest has checked-in for their stay.
- Maximum of one eligible booking per night - Guests may only provide their Velocity Membership Number to a maximum of one room per night. Consecutive nights at the same hotel will be considered as one stay, regardless of the number of check-ins.
- Standard Points allocation and calculation - HIE will award the verified guest 3 Points per AUD$1 spent on eligible hotels and rates outlined above.
- If the guest has not received their points within 14 days of departure, the guest should file a missing Points claim via the Velocity website no later than 90 days after check-out.
- In the event of a guest booking on a flight-inclusive bundled package - the guest will only earn Points on the accommodation component of the booking at the standard rate of 3 Points per dollar. The flight component will not be eligible for Points paid by Hamilton Island Enterprises, but may be eligible for Points issued by the airline subject to their own terms and conditions.
- Bonus Point allocation and calculation - From time to time HIE will run promotions that will allocate bonus Points on eligible bookings.
- These bonus Points will be be awarded in addition to the standard Points.
- Terms governing the allocation of bonus Points will be communicated to the guest at the time of booking.
- If the guest has not received their Points within 14 days of departure, the guest should file a missing points claim via the Velocity website no later than 90 days after check-out.
- Points Sharing - Points cannot be split between two or more members occupying the same room. Only the primary booking contact can earn Points as per item 5 above.
- Time of Booking: Velocity Membership Number must be provided at the time of booking. It is the responsibility of the guest to provide an accurate Velocity Membership Number against the booking to be eligible for Points.
- Bookings must have been made after 10 August 2012. This is the date that HIE joined the Velocity Frequent Flyer Program, and only new bookings made after this date are eligible, (even if the guest-stay actually occurs after this date).
- Ineligible stays - Points will not be earned for stays of the following types:
- Stays in Yacht Club Villas, Hamilton Island Holiday Homes, Whitsunday Apartments, or other properties not specified in point 2 above, are excluded from earning Velocity Points.
- Earn is not available on activity, retail, food and beverage, or service spend on Hamilton Island, unless such items were included in the advertised accommodation-inclusive bundled package.
- Earn is not available on stays that are booked in-part or wholly on industry rates, airline-cancellation rates, travel agent rates, ‘family and friends’ rates, complimentary rates, and/or prizewinner rates.
- Earn is not available on any hotel booking made in-part or wholly via any intermediary such as a travel agent or any third-party website.
- Earn is not available on any rate that has been booked in-part or wholly on any group-negotiated rates (e.g. Wedding groups, Social groups etc), or any company/association-negotiated rates.
- Earn is not available on any rate that has been booked in-part or wholly on the Entertainment Card program.
- Earn is not available on any cancelled or abandoned bookings. The guest must actually stay/fulfil any eligible booking to be awarded Points.
- Earn is not available to bookings whereby the guest has any outstanding payment owing to HIE.