Booking Terms and Conditions
Please view Booking Terms & Conditions below for:
The booking terms and conditions outlined on this page are standard and may apply when booking direct with Hamilton Island Holidays. Due to the global pandemic we have included some additional terms relating to COVID-19 illness and travel restrictions, outlined below. Alternative conditions may apply based on specific travel dates and special rates or packages. At the time of booking, you will be required to read, understand and accept the terms and conditions specific to your reservation before it is confirmed and prior to payment. These terms and conditions will be presented to you via our direct booking channels including the Hamilton Island website and online booking engine, via email or over the phone with a Hamilton Island Reservation Specialist. For terms and conditions for existing bookings, please refer to the most up to date copy of your confirmation email. For more information, please call Hamilton Island Reservations on 137 333.
- Terms relating to COVID-19 illness and travel restrictions: If you have paid your final balance while borders are closed - if borders are still closed over your travel dates, the Standard or Festive Season Cancellation Policy will apply (see these below). If you have paid your final balance while borders are open – if there is a sudden border closure after your final balance payment, we will amend your travel dates without penalty. If you cancel your booking before the Cancellation date your booking deposit will be refunded or credited toward your amended dates. If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty (written documentation is required). Credit card fees are non-refundable.
- Standard Deposit Policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 7 days of booking. Credit card fees are non-refundable.
- Final Payment Policy (excludes Festive Season): The balance of your accommodation must be paid no later than 7 days prior to your arrival. Final balance payments are processed on the nominated credit card provided at the time of booking. To pre-pay your final balance via an alternative method, please contact our Reservations team on 137 333 (+61 2 9433 0444). Credit card fees are non-refundable.
- Standard Cancellation Policy (excludes Festive Season bookings): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays to vacations@hamiltonisland.com.au. Cancellations and amendments received outside of 14 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 14 and 7 days of arrival will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received within 7 days of arrival, no shows and/or early departures will be subject to a cancellation fee of 100% of the total booking value i.e. penalty will equal the total booking value. Terms relating to COVID-19 illness and travel restrictions: If you have paid your final balance while borders are closed – if borders are still closed over your travel dates, this Standard Cancellation Policy will apply. If you have paid your final balance while borders are open - if there is a sudden border closure within the 14-0 day period prior to travel we will amend your travel dates without penalty. For cancellations made before the Cancellation date, your booking deposit will be refunded or credited toward your amended dates. If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty (written documentation is required). Credit card fees are non-refundable.
- Festive Season Final Payment Policy (bookings incorporating 21 December 2021 – 8 January 2022 inclusive): The balance of your accommodation is required by 31 October 2021. Payments not received by this date may result in cancellation of the reservation and your deposit forfeited. Final balance payments are processed on the nominated credit card provided at the time of booking. To pre-pay your final balance via an alternative method, please contact our Reservations team on 137 333 (+61 2 9433 0444). Credit card fees are non-refundable.
- Festive Season Cancellation Policy (bookings incorporating 21 December 2021 – 8 January 2022 inclusive): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays. Cancellations and amendments received on or prior to 31 October 2021 will not incur a cancellation fee. Any cancellations and amendments received from 1 November 2021 inclusive, no shows and/or early departures will be subject to a cancellation fee of 100% of the total booking value. Terms relating to COVID-19 illness and travel restrictions: If you have paid your final balance while borders are closed - if borders are still closed over your travel dates, this Festive Season Cancellation Policy will apply. If you have paid your final balance while borders are open – if there is a sudden border closure after after 1 November 2021 inclusive we will amend your travel dates without penalty. For cancellations made on or before 31 October 2021, your booking deposit will be refunded or credited toward your amended dates. If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty (written documentation is required). Credit card fees are non-refundable.
- Flight Bookings, Cancellations and Changes: Flights purchased are subject to the terms and conditions of the airline, including applicable fees and surcharges for any amendments or cancellations. Please refer to your flight itinerary or airline website for further information. Copies of relevant terms and conditions can be provided on request. If your flight has been booked and paid for directly with the Hamilton Island Reservations team, your flight itinerary and e-tickets will be attached to your first confirmation email. Please print your e-tickets and take them with you to the airport. You may be required to present this document upon check in and airport security checks. Should you misplace your tickets, please reply to this email, requesting new copies. Please check your flight itinerary details and spelling of all passenger names on your flight tickets and contact us as soon as possible should any of the this information be incorrect.
Please call Hamilton Island Holidays on 137 333 to discuss your booking, particularly if you are drawing near to your Final Balance Payment deadline.
- Festive Season Minimum stay: A four (4) night minimum stay applies to all bookings incorporating the night of 31 December.
- All prices are quoted in AUD and include 10% GST (Australian Goods & Services Tax).
- Hamilton Island does not charge credit card fees on accommodation bookings for Visa, MasterCard and Union Pay International. 3% credit card fee applies to AMEX bookings.
- Credit card fees are non-refundable.
- Maximum Occupancy: All rates are based on two (2) adults. Additional adult charges apply.
- Beach Club caters for guests 18 years and over only.
- Check-in time is 2 p.m. Check-out time is 10 a.m. Arrival and departure details are required at the time of booking and prior to your arrival.
- If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your holiday straight away.
- Hamilton Island Holidays recommends for all guests booked with us to take out any necessary travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents.
- Velocity Points are only earnt on bookings made directly with Hamilton Island (conditions apply).
- Hamilton Island room nights cannot be purchased for the purpose of third party promotions and prizing.