Hotel Booking Terms and Conditions

The booking terms and conditions outlined on this page are standard and may apply when booking direct with Hamilton Island Holidays. Alternative conditions may apply based on specific travel dates and special rates or packages. At the time of booking, you will be required to read, understand and accept the terms and conditions specific to your reservation before it is confirmed and prior to payment. These terms and conditions will be presented to you via our direct booking channels including the Hamilton Island website and online booking engine, via email or over the phone with a Hamilton Island Reservation Specialist. For terms and conditions for existing bookings, please refer to the most up to date copy of your confirmation email. For more information, please call Hamilton Island Reservations on 137 333.

Deposit Policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 7 days of booking. Credit card fees are non-refundable.
Final Payment Policy (excludes Festive Season and Race Week): The balance of your accommodation must be paid no later than 7 days prior to your arrival. Final balance payments are processed on the nominated credit card provided at the time of booking. To pre-pay your final balance via an alternative method, please contact our Reservations team on 137 333 (+61 2 9433 0444). Credit card fees are non-refundable.
Cancellation Policy (excludes Festive Season bookings): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays. Cancellations and amendments received outside of 14 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 14 days of arrival will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received within 7 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value. i.e: penalty will equal the total booking value. Credit card fees are non-refundable.
Festive Season Final Payment Policy (bookings incorporating 22 December 2020 – 9 January 2021 inclusive): Full pre-payment is required by 1 November. Payments not received by the due date may result in cancellation of the reservation. Credit card fees are non-refundable.
Festive Season Cancellation Policy (bookings incorporating 22 December 2020 - 9 January 2021 inclusive): Cancellations and amendments received up to and including 31 October will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received from 1 November, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value. Credit card fees are non-refundable.
Festive Season Minimum stay: A four (4) night minimum stay applies to all bookings incorporating the night of 31 December.
All prices are quoted in AUD and include 10% GST (Australian Goods & Services Tax).
From 18 December 2017, Hamilton Island will no longer charge credit card fees on accommodation bookings for Visa, MasterCard and Union Pay International. 3% credit card fee applies to AMEX bookings.
Credit card fees are non-refundable.
Maximum Occupancy: All rates are based on two (2) adults. Additional adult charges apply.
Beach Club caters for guests 18 years and over only.
Check-in time is 2 p.m. Check-out time is 10 a.m. Arrival and departure details are required at the time of booking and prior to your arrival.
If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your holiday straight away.
Hamilton Island Holidays recommends for all guests booked with us to take out any necessary travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents.
Velocity Points are only earnt on bookings made directly with Hamilton Island (conditions apply).
Hamilton Island room nights cannot be purchased for the purpose of third party promotions and prizing.

qualia Booking Terms and Conditions

Deposit Policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 7 days of booking.
Final Payment Policy (excludes Festive Season and Race Week): The balance of your accommodation is required no later than 7 days prior to your arrival. Final balance payments are processed on the nominated credit card provided at the time of booking. To pre-pay your final balance via an alternative method, please contact our Luxury Reservations team on 137 333 (+61 2 9433 0444).
Cancellation Policy (excludes Festive Season bookings): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Luxury Reservations. Cancellations and amendments received outside of 14 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 14 days of arrival will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received within 7 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value. i.e: penalty will equal the total booking value.
Festive Season Final Payment Policy (bookings incorporating 22 December 2020 – 9 January 2021 inclusive): Full pre-payment is required by 1 November. Payments not received by the due date may result in cancellation of the reservation.
Festive Season Cancellation Policy (bookings incorporating 22 December 2020 - 9 January 2021 inclusive): This policy applies to all bookings incorporating any dates within the period 22 December 2020 - 9 January 2021. Cancellations and amendments received up to and including 31 October will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received from 1 November, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value.
Minimum Stay: A minimum 2 night stay applies for all reservations year round at qualia. A minimum 3 night stay applies for all reservations during Festive periods. See below for further Festive Season minimum stay restrictions.
Festive Season minimum stay: A three (3) night minimum stay applies to all Pavilion bookings incorporating Festive Season (22 December 2020 - 9 January 2021).
For qualia Classic bookings incorporating the night of 31 Dec: a supplement fee of $195 per person is applicable which includes dinner at qualia.
All prices are quoted in AUD and include 10% GST. Credit card surcharges do not apply.
Maximum Occupancy: All qualia Pavilions cater to a maximum two (2) adults per Pavilion, excluding The Beach House. All rates are based on two (2) adults per Pavilion.
qualia caters for guests 16 years and over only.
Check-in time is 2pm Check-out time is 11am Arrival and departure details are required at the time of booking and prior to your arrival.
If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your qualia experience straight away.
qualia Reservations recommends travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents
Blackout Period: 15 – 22 August 2020 inclusive (Hamilton Island Race Week)
Velocity Points are only earnt only on bookings made directly with qualia (conditions apply).
qualia room nights cannot be purchased for the purpose of third party promotions and prizing.

HIHH Booking Terms and Conditions

Deposit Policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 21 days of booking.
Final Payment Policy (excludes Festive Season and Race Week): Full payment for your accommodation is required no later than 21 days prior to your arrival. Payments not received by the due date may result in cancellation of the reservation. Please refer to your confirmation email for more information about your payment options (by credit cards or direct deposit). To pre-pay your balance, please contact our specialist on 137 333 (+61 2 9433 0444). Credit card fees are non-refundable.
Cancellation Policy (excludes Festive Season bookings): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays. Cancellations and amendments received outside of 28 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 28 days of arrival will be subject to a cancellation fee of 20% of the total booking value at the contracted rate. Cancellations and amendments received within 21 days of arrival, ‘no shows’ and/or ‘early departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate - i.e.: the penalty will equal the total booking value.
Festive Season Final Payment Policy (bookings incorporating 22 December 2020 - 9 January 2021 inclusive): Full pre-payment is required no later than 60 days prior to arrival. Payments not received by the due date may result in cancellation of the reservation. Credit card fees are non-refundable.
Festive Season Cancellation Policy (bookings incorporating 22 December 2020 - 9 January 2021 inclusive): Cancellations and amendments received up to and including 31 October will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received from 1 November, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value. Credit card fees are non-refundable.
Race Week Cancellation Policy (bookings incorporating (14 – 22 August 2020 Inclusive): Cancellations or amendments received up to and including 30 June will be subject to a cancellation fee of 20% of the total booking value at the contracted rate. Cancellations or amendments received from 1 July, ‘No Shows’ and or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate. ie: penalty will equal the total booking value. Credit card fees are non-refundable.
Minimum Stay: A minimum 5 night stay applies for travel in high season and a minimum 3 night stay applies for travel during low season. See below for further Festive Season and Race Week minimum stay restrictions.
Festive Season Minimum stay: A five (5) night minimum stay applies to all bookings incorporating Festive Season.
Race Week Minimum stay: A seven (7) night minimum stay applies to all bookings incorporating 14 August - 22 August 2020 Inclusive (Aquila has an 8 night minimum stay over Hamilton Island Race Week dates).
All prices are quoted in AUD and include 10% GST. The following credit card surcharges apply: 3% Amex, 1.25% Visa/MasterCard. Credit card fees are non-refundable.
Stay 7 nights, Pay 6 (For stays up until 31 March 2021): Stays of 7 nights or more receive the 7th night free. Blackout dates apply. All nights must be booked in the same holiday home for the whole duration of the stay. All nights must fall within the offer's Travel Validity dates to receive the 7th night free. For stays which cross over Year Round and Peak Season travel dates, each night will be priced at the applicable season's rate. Extra nights may be added at the applicable nightly rate. Maximum 1 (one) free night per booking. Not available in conjunction with any other offer.
Maximum Occupancy: Bookings will not be accepted if the maximum number of guests exceeds the stated capacity of the property. It is responsibility of the guest to ensure that the property meets the capacity requirements of their travelling party prior to booking.
Check-in time is 2 p.m. Check-out time is 10 a.m. Arrival and departure details are required at the time of booking.
If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your holiday straight away. Please note that beach towels are not provided.
Buggy Terms and Conditions: Please be aware that as a condition of use, a $250 bond is required when collecting your buggy, as well as a full and current drivers license. The bond can be paid by credit card or cash and will be refunded in full if the buggy is returned with no damage. Any repairs or replacement costs incurred due to damage whilst in your care is your responsibility. Buggy insurance may be purchased through Hamilton Island Holiday Homes upon arrival.
In the event that the property you have selected is removed from the Hamilton Island Enterprises Holiday Letting Pool you will be notified and we will endeavour to offer you suitable alternative accommodation options. Should an alternate Holiday Property option not be suitable for the period of your stay, guests may cancel their booking without penalty on the accommodation booking.
Hamilton Island Holidays recommends travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents.
Velocity Points: Stays in Yacht Club Villas, Hamilton Island Holiday Homes, Whitsunday Apartments are excluded from earning Velocity Points.
Hamilton Island Holiday Homes room nights cannot be purchased for the purpose of third party promotions and prizing.