Booking Terms and Conditions

Please view Booking Terms & Conditions below for:

Hotel Booking Terms and Conditions

The booking terms and conditions outlined on this page are standard and may apply when booking direct with Hamilton Island Holidays. Due to the global pandemic we have included some additional terms relating to COVID-19 illness and travel restrictions, outlined below. Alternative conditions may apply based on specific travel dates and special rates or packages. At the time of booking, you will be required to read, understand and accept the terms and conditions specific to your reservation before it is confirmed and prior to payment. These terms and conditions will be presented to you via our direct booking channels including the Hamilton Island website and online booking engine, via email or over the phone with a Hamilton Island Reservation Specialist. For terms and conditions for existing bookings, please refer to the most up to date copy of your confirmation email. For more information, please call Hamilton Island Reservations on 137 333.

Terms relating to COVID-19 illness and travel restrictions: If you have paid your final balance while borders are closed - if borders are still closed over your travel dates, the Standard or Festive Season Cancellation Policy will apply (see these below). If you have paid your final balance while borders are open – if there is a sudden border closure after your final balance payment, we will amend your travel dates without penalty. If you cancel your booking before the Cancellation date your booking deposit will be refunded or credited toward your amended dates. If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty (written documentation is required). Credit card fees are non-refundable.
Standard Deposit Policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 7 days of booking. Credit card fees are non-refundable.
Final Payment Policy (excludes Festive Season): The balance of your accommodation must be paid no later than 7 days prior to your arrival. Final balance payments are processed on the nominated credit card provided at the time of booking. To pre-pay your final balance via an alternative method, please contact our Reservations team on 137 333 (+61 2 9433 0444). Credit card fees are non-refundable.
Standard Cancellation Policy (excludes Festive Season bookings): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays to vacations@hamiltonisland.com.au. Cancellations and amendments received outside of 14 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 14 and 7 days of arrival will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received within 7 days of arrival, no shows and/or early departures will be subject to a cancellation fee of 100% of the total booking value i.e. penalty will equal the total booking value. Terms relating to COVID-19 illness and travel restrictions: If you have paid your final balance while borders are closed – if borders are still closed over your travel dates, this Standard Cancellation Policy will apply. If you have paid your final balance while borders are open - if there is a sudden border closure within the 14-0 day period prior to travel we will amend your travel dates without penalty. For cancellations made before the Cancellation date, your booking deposit will be refunded or credited toward your amended dates. If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty (written documentation is required). Credit card fees are non-refundable.
Festive Season Final Payment Policy (bookings incorporating 21 December 2021 – 8 January 2022 inclusive): The balance of your accommodation is required by 31 October 2021. Payments not received by this date may result in cancellation of the reservation and your deposit forfeited. Final balance payments are processed on the nominated credit card provided at the time of booking. To pre-pay your final balance via an alternative method, please contact our Reservations team on 137 333 (+61 2 9433 0444). Credit card fees are non-refundable.
Festive Season Cancellation Policy (bookings incorporating 21 December 2021 – 8 January 2022 inclusive): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays. Cancellations and amendments received on or prior to 31 October 2021 will not incur a cancellation fee. Any cancellations and amendments received from 1 November 2021 inclusive, no shows and/or early departures will be subject to a cancellation fee of 100% of the total booking value. Terms relating to COVID-19 illness and travel restrictions: If you have paid your final balance while borders are closed - if borders are still closed over your travel dates, this Festive Season Cancellation Policy will apply. If you have paid your final balance while borders are open – if there is a sudden border closure after after 1 November 2021 inclusive we will amend your travel dates without penalty. For cancellations made on or before 31 October 2021, your booking deposit will be refunded or credited toward your amended dates. If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty (written documentation is required). Credit card fees are non-refundable.
Flight Bookings, Cancellations and Changes: Flights purchased are subject to the terms and conditions of the airline, including applicable fees and surcharges for any amendments or cancellations. Please refer to your flight itinerary or airline website for further information. Copies of relevant terms and conditions can be provided on request. If your flight has been booked and paid for directly with the Hamilton Island Reservations team, your flight itinerary and e-tickets will be attached to your first confirmation email. Please print your e-tickets and take them with you to the airport. You may be required to present this document upon check in and airport security checks. Should you misplace your tickets, please reply to this email, requesting new copies. Please check your flight itinerary details and spelling of all passenger names on your flight tickets and contact us as soon as possible should any of the this information be incorrect.

Please call Hamilton Island Holidays on 137 333 to discuss your booking, particularly if you are drawing near to your Final Balance Payment deadline.

Festive Season Minimum stay: A four (4) night minimum stay applies to all bookings incorporating the night of 31 December.
All prices are quoted in AUD and include 10% GST (Australian Goods & Services Tax).
Hamilton Island does not charge credit card fees on accommodation bookings for Visa, MasterCard and Union Pay International. 3% credit card fee applies to AMEX bookings.
Credit card fees are non-refundable.
Maximum Occupancy: All rates are based on two (2) adults. Additional adult charges apply.
Beach Club caters for guests 18 years and over only.
Check-in time is 2 p.m. Check-out time is 10 a.m. Arrival and departure details are required at the time of booking and prior to your arrival.
If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your holiday straight away.
Hamilton Island Holidays recommends for all guests booked with us to take out any necessary travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents.
Velocity Points are only earnt on bookings made directly with Hamilton Island (conditions apply).
Hamilton Island room nights cannot be purchased for the purpose of third party promotions and prizing.

qualia Booking Terms and Conditions

Terms relating to COVID-19 illness and travel restrictions: If you have paid your final balance while borders are closed - if borders are still closed over your travel dates, the Standard or Festive Season Cancellation Policy will apply (see these below). If you have paid your final balance while borders are open – if there is a sudden border closure after your final balance payment, we will amend your travel dates without penalty. If you cancel your booking before the Cancellation date your 20% booking deposit will be refunded or credited toward your amended dates. If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty (written documentation is required). Credit card fees are non-refundable.
Standard Deposit Policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 7 days of booking.
Final Payment Policy (excludes Festive Season): The balance of your accommodation is required no later than 7 days prior to your arrival. Final balance payments are processed on the nominated credit card provided at the time of booking. To pre-pay your final balance via an alternative method, please contact our Luxury Reservations team on 137 333 (+61 2 9433 0444).
Standard Cancellation Policy (excludes Festive Season bookings): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to qualia reservations on reservations@qualia.com.au. Cancellations and amendments received outside of 14 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 14 and 7 days of arrival will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received within 7 days of arrival, no shows and/or early departures will be subject to a cancellation fee of 100% of the total booking value i.e. penalty will equal the total booking value. Terms relating to COVID-19 illness and travel restrictions: If you have paid your final balance while borders are closed - if borders are still closed over your travel dates, this Standard Cancellation Policy will apply. If you have paid your final balance while borders are open – if there is a sudden border closure within the 14-0 day period prior to travel we will amend your travel dates without penalty. For cancellations made before the Cancellation date, your booking deposit will be refunded or credited toward your amended dates. If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty (written documentation is required). Credit card fees are non-refundable.
Festive Season Final Payment Policy (bookings incorporating 21 December 2021 – 8 January 2022 inclusive): The balance of your accommodation is required by 31 October 2021. Payments not received by this date may result in cancellation of the reservation and your deposit forfeited. Final balance payments are processed on the nominated credit card provided at the time of booking. To pre-pay your final balance via an alternative method, please contact our Reservations team on 137 333 (+61 2 9433 0444). Credit card fees are non-refundable.
Festive Season Cancellation Policy (bookings incorporating 21 December 2021 – 8 January 2022 inclusive): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays. Cancellations and amendments received on or prior to 31 October 2021 will not incur a cancellation fee. Any cancellations and amendments received from 1 November 2021 inclusive, no shows and/or early departures will be subject to a cancellation fee of 100% of the total booking value. Terms relating to COVID-19 illness and travel restrictions: If you have paid your final balance while borders are closed - if borders are still closed over your travel dates, this Festive Season Cancellation Policy will apply. If you have paid your final balance while borders are open – if there is a sudden border closure after 1 November 2021 inclusive we will amend your travel dates without penalty. For cancellations made on or before 31 October 2021, your booking deposit will be refunded or credited toward your amended dates. If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty (written documentation is required). Credit card fees are non-refundable.
Flight Bookings, Cancellations and Changes: Flights purchased are subject to the terms and conditions of the airline, including applicable fees and surcharges for any amendments or cancellations. Please refer to your flight itinerary or airline website for further information. Copies of relevant terms and conditions can be provided on request. If your flight has been booked and paid for directly with the Hamilton Island Reservations team, your flight itinerary and e-tickets will be attached to your first confirmation email. Please print your e-tickets and take them with you to the airport. You may be required to present this document upon check in and airport security checks. Should you misplace your tickets, please reply to this email, requesting new copies. Please check your flight itinerary details and spelling of all passenger names on your flight tickets and contact us as soon as possible should any of the this information be incorrect.

Please call our Luxury Reservations team on 137 333 (+61 2 9433 0444) to discuss your booking, particularly if you are drawing near to your Final Balance Payment deadline.

Minimum Stay: A minimum 2 night stay applies for all reservations year round at qualia. A minimum 3 night stay applies for all reservations during Festive periods. See below for further Festive Season minimum stay restrictions.
Festive Season minimum stay: A three (3) night minimum stay applies to all Pavilion bookings incorporating Festive Season (21 December 2021 – 8 January 2022).
For qualia Classic bookings incorporating the night of 31 Dec: a supplement fee of $195 per person is applicable which includes dinner at qualia.
All prices are quoted in AUD and include 10% GST. Credit card surcharges do not apply.
Maximum Occupancy: All qualia Pavilions cater to a maximum two (2) adults per Pavilion, excluding The Beach House. All rates are based on two (2) adults per Pavilion.
qualia caters for guests 16 years and over only.
Check-in time is 2pm Check-out time is 11am. Arrival and departure details are required at the time of booking and prior to your arrival.
If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your qualia experience straight away.
qualia reservations recommends travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents
Blackout Period: 20 – 29 August 2021 inclusive (Hamilton Island Race Week)
Velocity Points are only earnt only on bookings made directly with qualia (conditions apply).
qualia room nights cannot be purchased for the purpose of third party promotions and prizing.

Hamilton Island Holiday Homes Booking Terms and Conditions

Terms relating to COVID-19 illness and travel restrictions: If you have paid your final balance while borders are closed - if borders are still closed over your travel dates, the Standard or Festive Season Cancellation Policy will apply (see these below). If you have paid your final balance while borders are open – if there is a sudden border closure after your final balance payment, we will amend your travel dates without penalty for the same property. If you cancel your booking before the Cancellation date your booking deposit will be refunded or credited toward your amended dates. If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty for the same property (written documentation is required). Credit card fees are non-refundable.
Standard Deposit Policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 21 days of booking.
Final Payment Policy (excludes Festive Season): Full payment for your accommodation is required no later than 21 days prior to your arrival. Payments not received by the due date may result in cancellation of the reservation. Please refer to your confirmation email for more information about your payment options (by credit cards or direct deposit). To pre-pay your balance, please contact our Holiday Homes Specialists on 137 333 (+61 2 9433 0444). Credit card fees are non-refundable.
Cancellation Policy (excludes Festive Season bookings): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au. Cancellations and amendments received outside of 28 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 28 and 21 days of arrival will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received within 21 days of arrival, no shows and/or early departures will be subject to a cancellation fee of 100% of the total booking value i.e. penalty will equal the total booking value. Terms relating to COVID-19 illness and travel restrictions: If you have paid your final balance while borders are closed – if borders are still closed over your travel dates, this Standard Cancellation Policy will apply. If you have paid your final balance while borders are open – if there is a sudden border closure within that 28-0 day period prior to travel we will amend your travel dates in the same property without penalty. If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty (written documentation is required). Credit card fees are non-refundable.
Festive Season Final Payment Policy (bookings incorporating 21 December 2021 – 8 January 2022 inclusive): The balance of your payment is required by 31 October 2021 for all Festive Season bookings. Payments not received by this date may result in cancellation of the reservation and your deposit forfeited. Final balance payments are processed on the nominated credit card provided at the time of booking. To pre-pay your final balance via an alternative method, please contact our Reservations team on 137 333 (+61 2 9433 0444). Full payment is required at the time of booking if a Festive Season booking is made on or after 1 November 2021. Credit card fees are non-refundable.
Festive Season Cancellation Policy (bookings incorporating 21 December 2021 – 8 January 2022 inclusive): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au. Cancellations and amendments received on or before 31 October 2021 will not incur a penalty. Any cancellations and amendments received from 1 November 2021 inclusive, no shows and/or early departures will be subject to a cancellation fee of 100% of the total booking value. Terms relating to COVID-19 illness and border restrictions: If you have paid your final balance while borders are closed – if borders are still closed over your travel dates, this Festive Season Cancellation Policy will apply. If you have paid your final balance while borders are open – if there is a sudden border closure after 6th November that impacts your Festive Season travel dates, we will amend your travel dates for the same property without penalty. If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty (written documentation is required). Credit Card fees are non-refundable.
Flight Bookings, Cancellations and Changes: Flights purchased are subject to the terms and conditions of the airline, including applicable fees and surcharges for any amendments or cancellations. Please refer to your flight itinerary or airline website for further information. Copies of relevant terms and conditions can be provided on request. If your flight has been booked and paid for directly with the Hamilton Island Reservations team, your flight itinerary and e-tickets will be attached to your first confirmation email. Please print your e-tickets and take them with you to the airport. You may be required to present this document upon check in and airport security checks. Should you misplace your tickets, please reply to this email, requesting new copies. Please check your flight itinerary details and spelling of all passenger names on your flight tickets and contact us as soon as possible should any of the this information be incorrect.

Please call Hamilton Island Holiday Home Specialists on 137 333 to discuss your booking, particularly if you are drawing near to your Final Balance Payment deadline.

Minimum Stay: A minimum 5 night stay applies for travel in high season and a minimum 3 night stay applies for travel during low season. See below for further Festive Season minimum stay restrictions.
Festive Season Minimum stay: A five (5) night minimum stay applies to all bookings incorporating Festive Season.
All prices are quoted in AUD and include 10% GST. The following credit card surcharges apply: 3% Amex, 1.25% Visa/MasterCard. Credit card fees are non-refundable.
Stay 7 nights, Pay 6 (For stays up until 31 March 2021): Stays of 7 nights or more receive the 7th night free. Blackout dates apply. All nights must be booked in the same holiday home for the whole duration of the stay. All nights must fall within the offer's Travel Validity dates to receive the 7th night free. For stays which cross over Year Round and Peak Season travel dates, each night will be priced at the applicable season's rate. Extra nights may be added at the applicable nightly rate. Maximum 1 (one) free night per booking. Not available in conjunction with any other offer.
Maximum Occupancy: Bookings will not be accepted if the maximum number of guests exceeds the stated capacity of the property. It is responsibility of the guest to ensure that the property meets the capacity requirements of their travelling party prior to booking.
Check-in time is 2 p.m. Check-out time is 10 a.m. Arrival and departure details are required at the time of booking.
If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your holiday straight away. Please note that beach towels are not provided.
Buggy Terms and Conditions: Please be aware that as a condition of use, a $250 bond is required when collecting your buggy, as well as a full and current drivers license. The bond can be paid by credit card or cash and will be refunded in full if the buggy is returned with no damage. Any repairs or replacement costs incurred due to damage whilst in your care is your responsibility. Buggy insurance may be purchased through Hamilton Island Holiday Homes upon arrival.
In the event that the property you have selected is removed from the Hamilton Island Enterprises Holiday Letting Pool you will be notified and we will endeavour to offer you suitable alternative accommodation options. Should an alternate Holiday Property option not be suitable for the period of your stay, guests may cancel their booking without penalty on the accommodation booking.
Hamilton Island Holidays recommends travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents.
Velocity Points: Stays in Yacht Club Villas, Hamilton Island Holiday Homes, Whitsunday Apartments are excluded from earning Velocity Points.
Hamilton Island Holiday Homes room nights cannot be purchased for the purpose of third party promotions and prizing.