Booking Terms and Conditions

Please view Booking Terms & Conditions below for:

• Our COVID-19  Booking Conditions
• Reef View, Palm Bungalows and Beach Club
• qualia
• Holiday Homes

Important: In the event of any discrepancy between booking conditions listed on any other page of the Hamilton Island websites or booking engines, and these Booking Conditions, the terms of these Booking Conditions will apply.

The booking terms and conditions outlined on this page apply when booking direct with Hamilton Island Holidays. Alternative conditions may apply based on specific travel dates and special rates or packages. At the time of booking, you will be required to read, understand and accept the terms and conditions specific to your reservation before it is confirmed and prior to payment. These terms and conditions will be presented to you via our direct booking channels including the Hamilton Island website and online booking engine, via email or over the phone with a Hamilton Island Reservation Specialist. For terms and conditions for existing bookings, please refer to the most up to date copy of your confirmation email. For more information, please call Hamilton Island Reservations on 137 333.

Our COVID-19 Terms and Conditions

Our COVID-19  Booking Conditions

If you have booked a holiday direct with Hamilton Island Holidays, and your travel is impacted by an interstate Queensland border closure or intrastate travel restrictions, please see the below for our terms and conditions related to your travel. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.  

• If you live interstate:
  • and have paid your final balance while the Queensland border is closed to your State, if the border closure remains in place over your travel dates, the Standard, Race Week or Festive Season Cancellation Policy will apply
  • and have paid your final balance while the Queensland border is open to your State, if there is a sudden Queensland border closure after your final balance payment, we will amend your travel dates without penalty.
• If you live in Queensland:
  • and have paid your final balance while there are Queensland intrastate travel restrictions in place, if these travel restrictions remains in place over your travel dates, the Standard, Race Week or Festive Season Cancellation Policy will apply
  • and have paid your final balance while there are no Queensland intrastate travel restrictions in place, if there is a sudden introduction of intrastate travel restrictions after your final balance payment, we will amend your travel dates without penalty.

Please check Queensland Health and your own State Health website to be certain of what Travel Restrictions apply to you.

Our COVID-19 Health Instructions - Pre-Arrival

As a small and remote island community that cares about the health and safety of our residents, staff and guests, we sincerely ask that you follow these health instructions before travelling to Hamilton Island.  
 
We are sorry if any of the below situations impact you. If you have booked directly with Hamilton Island Holidays, we will change your travel dates with no penalty. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.  
 
If you have recently become unwell with flu-like symptoms, please get tested immediately and wait until you receive your negative result before travelling to Hamilton Island. If you need to delay your trip for this, we will make every effort to find new dates as close to your original dates of travel as possible. Call us on 137 333 to discuss (please note that written documentation will need to be provided as evidence).
 
If you test positive to COVID-19 in the 14 days prior to travel, please do not travel to Hamilton Island. Please ensure that you and any other members in your household are tested and return a negative result before you travel.  If you need to delay your trip for this, we will make every effort to find new dates as close to your original dates of travel as possible. Call us on 137 333 to discuss
(please note that written documentation will need to be provided as evidence).
 
If you reside in or have recently visited a site that has been declared a COVID-19 hotspot, you can travel to Queensland but conditions apply – check here. Please note that you are required to complete a Queensland Entry Pass before travelling to Queensland. We have Queensland Police at the Hamilton Island Airport checking Entry Passes. If you have travelled from a COVID-19 hotspot and not done what is required you will need to quarantine in government-arranged accommodation at your own expense for 14 days.
 
If you have visited a Queensland Interstate Exposure Venue, or if you have been deemed a close contact of someone with COVID-19 and are required to go into isolation, please do not travel to Hamilton Island for 14 days. Please ensure that you and any other members in your household are tested and return a negative result before you travel. 
 
If you need to change your travel dates for any of the above reasons, please call our Reservations team on 137 333 between 8.30am - 5.00pm Monday - Fridays or 9.00am – 3.00pm Saturdays. Please note: For Holiday Homes, any change to travel dates must be for the same property.

Reef View, Palm Bungalows and Beach Club

Standard Deposit
(excludes Festive Season)

• A deposit equivalent to 20% of the total booking value is required at time of booking
• This deposit is refundable up until 14 days prior to arrival date
• Full payment is required at the time of booking if travel is within 7 days of arrival date
• A 3% fee for AMEX only applies and is non-refundable

Standard Final Balance
(excludes Festive Season)

• The final balance of your accommodation is required no later than 7 days prior to arrival date
• Final balance payments are automatically processed on the nominated credit card provided at the time of booking 
• Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
• To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 800
• A 3% fee for AMEX only applies and is non-refundable

Standard Cancellation
(excludes Festive Season bookings)

• Cancellations and amendments received outside 14 days of arrival date will not incur a cancellation fee
• Cancellations and amendments received within 14-8 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
• Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
• Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
  • Alternatively, if you have booked online via our website and have not yet reached your cancellation deadline, you may cancel online here.
  • If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
• AMEX fees are non-refundable

Festive Season Deposit
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)

• A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
• Full payment is required at the time of booking if booked after 31 October*
• A 3% fee for AMEX only applies and is non-refundable

Festive Season Final Balance
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)

• The final balance of your accommodation is required by 31 October*
• The final balance payment will be automatically processed on 31 October* on the nominated credit card provided at the time of booking
• Final balance payments not received by 31 October may result in cancellation of the reservation
• To pre-pay your final balance via an alternative method, please contact our Hamilton Island Holidays on 1800 370 800
• A 3% fee for AMEX only applies and is non-refundable

Festive Season Cancellation
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)

• Cancellations and amendments received on or prior to 31 October* will be subject to a cancellation fee of 20% of the total booking value
• Cancellations and amendments received from 1 November* onwards will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’ 
• Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
• AMEX fees are non-refundable

qualia

Standard Deposit
(excludes Festive Season)

• A deposit equivalent to 20% of the total booking value is required at time of booking
• This deposit is refundable up until 14 days prior to arrival date
• Full payment is required at the time of booking if travel is within 7 days of arrival date

Standard Final Balance
(excludes Festive Season)

• The final balance of your accommodation is required no later than 7 days prior to arrival date
• Final balance payments are automatically processed on the nominated credit card provided at the time of booking 
• Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
• To pre-pay your final balance via an alternative method, please contact our Luxury Specialists on 1300 780 959 (+61 2 9433 0444)

Standard Cancellation
(excludes Festive Season bookings)

• Cancellations and amendments received outside 14 days of arrival date will not incur a cancellation fee
• Cancellations and amendments received within 14-8 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
• Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
• Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to our Luxury Specialists on reservations@qualia.com.au
  • Alternatively, if you have booked online via our website and have not yet reached your cancellation deadline, you may cancel online here
  • If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking

Festive Season Deposit
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)

• A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
• Full payment is required at the time of booking if booked after 31 October*

Festive Season Final Balance
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)

• The final balance of your accommodation is required by 31 October*
• The final balance payment will be automatically processed on 31 October* on the nominated credit card provided at the time of booking
• Final balance payments not received by 31 October may result in cancellation of the reservation
• To pre-pay your final payment via an alternative method, please contact our Luxury Reservations team on 1300 780 959 

Festive Season Cancellation
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)

• Cancellations and amendments received on or prior to 31 October* will be subject to a cancellation fee of 20% of the total booking value
• Cancellations and amendments received from 1 November* onwards will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’ 
• Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to our Luxury Reservations team on reservations@qualia.com.au
• If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking

Hamilton Island Holiday Homes & Yacht Club Villas

Standard Deposit 
(excludes Festive Season) 

• A deposit equivalent to 20% of the total booking value is required at time of booking
• This deposit is refundable up until 28 days prior to arrival date
• Full payment is required at the time of booking if travel is within 21 days of arrival date
• Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%

Standard Final Balance
(excludes Festive Season) 

• The final balance of your accommodation is required no later than 21 days prior to arrival date
• Final balance payments are automatically processed on the nominated credit card provided at the time of booking
• Final balance payments not received by 21 days prior to arrival date may result in cancellation of the reservation
• To pre-pay your final balance via an alternative method, please contact Hamilton Island Holidays on 1800 370 811
• Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%

Standard Cancellation
(excludes Festive Season bookings)

• Cancellations and amendments received outside 28 days of arrival date will not incur a cancellation fee
• Cancellations and amendments received within 28-21 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
• Cancellations and amendments received within 21 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
• Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
• If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
• Credit card fees are non-refundable

Festive Season Deposit
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)

• A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
• Full payment is required at the time of booking if booked after 31 October*
• Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%

Festive Season Final Balance
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)

• The final balance of your accommodation is required by 31 October*
• The final balance payment will be automatically processed on 31 October* on the nominated credit card provided at the time of booking
• Final balance payments not received by 31 October may result in cancellation of the reservation
• To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 800
• Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%

Festive Season Cancellation
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)

• Cancellations and amendments received on or prior to 31 October* will be subject to a cancellation fee of 20% of the total booking value
• Cancellations and amendments received from 1 November* onwards will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’ 
• Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
• If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
• Credit card fees are non-refundable

*These Booking Conditions are specific to your Festive Season booking. In the event of any discrepancy between these Booking Conditions and any other booking conditions listed on our Hamilton Island website, the terms of these Booking Conditions will apply.