If you have booked direct with Hamilton Island, and you become unwell with COVID-19 within 7 days prior to your arrival date, we will change your dates with no penalty right up until your arrival date. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.
If you need to change your travel dates for the above reasons, please call our Reservations team on 137 333 between 8.30am - 5.00pm Monday - Fridays or 9.00am – 3.00pm Saturdays. Please note: For Holiday Homes, any change to travel dates must be for the same property. Please note that written documentation of illness will need to be provided as evidence.
If you have booked a holiday direct with Hamilton Island, and your travel is impacted by an interstate Queensland border closure or intrastate travel restrictions, please see the below for our terms and conditions related to your travel. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.
If you live interstate:
- and have paid your final balance while the Queensland border is closed to your State, if the border closure remains in place over your travel dates, the Standard, Race Week or Festive Season Cancellation Policy will apply
- and have paid your final balance while the Queensland border is open to your State, if there is a sudden Queensland border closure after your final balance payment, we will amend your travel dates without penalty.
If you live in Queensland:
- and have paid your final balance while there are Queensland intrastate travel restrictions in place, if these travel restrictions remains in place over your travel dates, the Standard, Race Week or Festive Season Cancellation Policy will apply
- and have paid your final balance while there are no Queensland intrastate travel restrictions in place, if there is a sudden introduction of intrastate travel restrictions after your final balance payment, we will amend your travel dates without penalty.
Please check Queensland Health and your own State Health website to be certain of what Travel Restrictions apply to you.
If you need to change your travel dates due to illness or border restrictions, you can do so without penalty. You have two options:
- If you know the exact dates you’d like to book, we can reserve those dates at time of rebooking (subject to availability)
- If you don’t know the exact dates you’d like to rebook, we can hold your deposit for up to 12 months for Hamilton Island Holiday Homes (dates can be changed for the same property only) or for up to three years for any of our Hamilton Island Hotels.
Please note, that whilst no penalty applies to change your booking, the price of your amended dates will be quoted on the best available rates when you secure your new reservation dates.
The terms and conditions outlined below apply when booking a Reef View, Palm Bungalows or Beach Club Standard, Saver, Festive Season rate direct with Hamilton Island Holidays. There are other special rates and packages that have different terms based on specific travel dates and varying conditions, that are not outlined below. At the time of booking, you will be required to read, understand and accept the terms and conditions specific to your rate or package before it is confirmed and prior to payment. These terms and conditions will be presented to you via our direct booking channels including the Hamilton Island website and online booking engine, via email or over the phone with a Hamilton Island Reservation Specialist. For terms and conditions for existing bookings, please refer to the most up to date copy of your confirmation email. For more information, please call Hamilton Island Reservations on 137 333.
Nightly Deposit
(excludes Festive Season)
- A deposit equivalent to 20% of the total booking value is required at time of booking
- This deposit is refundable up until 14 days prior to arrival date
- Full payment is required at the time of booking if travel is within 7 days of arrival date
- A 3% fee for AMEX only applies and is non-refundable
Nightly Final Balance
(excludes Festive Season)
- The final balance of your accommodation is required no later than 7 days prior to arrival date
- Final balance payments are automatically processed on the nominated credit card provided at the time of booking
- Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
- To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 800
- A 3% fee for AMEX only applies and is non-refundable
Nightly Cancellation and Amendments
(excludes Festive Season bookings)
- Cancellations and amendments received outside 14 days of arrival date will not incur a cancellation fee
- Cancellations and amendments received within 14-8 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
- Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
- Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
- Alternatively, if you have booked online via our website and have not yet reached your cancellation deadline, you may cancel online here.
- If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
- AMEX fees are non-refundable
‘Saver Rate’ Deposit
- A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
- Full payment is required at the time of booking if travel is within 7 days of arrival date
- A 3% fee for AMEX only applies and is non-refundable
‘Saver Rate’ Final Balance
- The final balance payment of your accommodation must be paid no later than 7 days prior to arrival date
- The final balance payment will be automatically processed on the nominated credit card provided at the time of booking
- Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
- To pre-pay your final balance payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 800
- A 3% fee for AMEX only applies and is non-refundable
‘Saver Rate’ Cancellation and Amendments
- Cancellations and amendments received outside of 7 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
- Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
- Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
- AMEX fees are non-refundable
Festive Season Deposit
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)
- A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
- Full payment is required at the time of booking if booked after 31 October*
- A 3% fee for AMEX only applies and is non-refundable
Festive Season Final Balance
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)
- The final balance of your accommodation is required by 31 October*
- The final balance payment will be automatically processed on 31 October* on the nominated credit card provided at the time of booking
- Final balance payments not received by 31 October may result in cancellation of the reservation
- To pre-pay your final balance via an alternative method, please contact our Hamilton Island Holidays on 1800 370 800
- A 3% fee for AMEX only applies and is non-refundable
Festive Season Cancellation and Amendments
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)
- Cancellations and amendments received on or prior to 31 October* will be subject to a cancellation fee of 20% of the total booking value
- Cancellations and amendments received from 1 November* onwards will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’
- Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
- AMEX fees are non-refundable
Standard and Festive Terms and Conditions
qualia
The terms and conditions outlined below apply when booking a qualia Standard or Festive Season rate direct with Hamilton Island Holidays. There are other special rates and packages that have different terms based on specific travel dates and varying conditions, that are not outlined below. At the time of booking, you will be required to read, understand and accept the terms and conditions specific to your rate or package before it is confirmed and prior to payment. These terms and conditions will be presented to you via our direct booking channels including the Hamilton Island website and online booking engine, via email or over the phone with a Hamilton Island Reservation Specialist. For terms and conditions for existing bookings, please refer to the most up to date copy of your confirmation email. For more information, please call Hamilton Island Reservations on 137 333.
Standard Deposit
(excludes Festive Season)
- A deposit equivalent to 20% of the total booking value is required at time of booking
- This deposit is refundable up until 14 days prior to arrival date
- Full payment is required at the time of booking if travel is within 7 days of arrival date
Standard Final Balance
(excludes Festive Season)
- The final balance of your accommodation is required no later than 7 days prior to arrival date
- Final balance payments are automatically processed on the nominated credit card provided at the time of booking
- Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
- To pre-pay your final balance via an alternative method, please contact our Luxury Specialists on 1300 780 959 (+61 2 9433 0444)
Standard Cancellation and Amendments
(excludes Festive Season bookings)
- Cancellations and amendments received outside 14 days of arrival date will not incur a cancellation fee
- Cancellations and amendments received within 14-8 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
- Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
- Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to our Luxury Specialists on reservations@qualia.com.au
- Alternatively, if you have booked online via our website and have not yet reached your cancellation deadline, you may cancel online here
- If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
Festive Season Deposit
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)
- A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
- Full payment is required at the time of booking if booked after 31 October*
Festive Season Final Balance
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)
- The final balance of your accommodation is required by 31 October*
- The final balance payment will be automatically processed on 31 October* on the nominated credit card provided at the time of booking
- Final balance payments not received by 31 October may result in cancellation of the reservation
- To pre-pay your final payment via an alternative method, please contact our Luxury Reservations team on 1300 780 959
Festive Season Cancellation and Amendments
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)
- Cancellations and amendments received on or prior to 31 October* will be subject to a cancellation fee of 20% of the total booking value
- Cancellations and amendments received from 1 November* onwards will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’
- Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to our Luxury Reservations team on reservations@qualia.com.au
- If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
The terms and conditions outlined below apply when booking a Hamilton Island Holiday Homes Standard or Festive Season rate direct with Hamilton Island Holidays. There are other special rates and packages that have different terms based on specific travel dates and varying conditions, that are not outlined below. At the time of booking, you will be required to read, understand and accept the terms and conditions specific to your rate or package before it is confirmed and prior to payment. These terms and conditions will be presented to you via our direct booking channels including the Hamilton Island website and online booking engine, via email or over the phone with a Hamilton Island Reservation Specialist. For terms and conditions for existing bookings, please refer to the most up to date copy of your confirmation email. For more information, please call Hamilton Island Reservations on 137 333.
Standard Deposit
(excludes Festive Season)
- A deposit equivalent to 20% of the total booking value is required at time of booking
- This deposit is refundable up until 28 days prior to arrival date
- Full payment is required at the time of booking if travel is within 21 days of arrival date
- Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%
Standard Final Balance
(excludes Festive Season)
- The final balance of your accommodation is required no later than 21 days prior to arrival date
- Final balance payments are automatically processed on the nominated credit card provided at the time of booking
- Final balance payments not received by 21 days prior to arrival date may result in cancellation of the reservation
- To pre-pay your final balance via an alternative method, please contact Hamilton Island Holidays on 1800 370 811
- Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%
Standard Cancellation and Amendments
(excludes Festive Season bookings)
- Cancellations and amendments received outside 28 days of arrival date will not incur a cancellation fee
- Cancellations and amendments received within 28-21 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
- Cancellations and amendments received within 21 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
- Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
- If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
- Credit card fees are non-refundable
Festive Season Deposit
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)
- A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
- Full payment is required at the time of booking if booked after 31 October*
- Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%
Festive Season Final Balance
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)
- The final balance of your accommodation is required by 31 October*
- The final balance payment will be automatically processed on 31 October* on the nominated credit card provided at the time of booking
- Final balance payments not received by 31 October may result in cancellation of the reservation
- To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 800
- Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%
Festive Season Cancellation and Amendments
(bookings incorporating 21 December 2022 – 7 January 2023 inclusive)
- Cancellations and amendments received on or prior to 31 October* will be subject to a cancellation fee of 20% of the total booking value
- Cancellations and amendments received from 1 November* onwards will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’
- Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
- If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
- Credit card fees are non-refundable
*These Booking Conditions are specific to your Festive Season booking. In the event of any discrepancy between these Booking Conditions and any other booking conditions listed on our Hamilton Island website, the terms of these Booking Conditions will apply.