Travel Update

Updated 23 August 2021. Subject to change. Please visit the Queensland Government website here to ensure you are fully up to date on the latest Queensland Travel Restrictions.

Summary of Contents


COVID-19 Booking Terms and Conditions

For full booking terms and conditions including our COVID-19 related border and illness terms, click here.


Queensland border restrictions

There are a number of Queensland declared COVID-19 hotspots at present and border restrictions are currently in place.

Anyone who has been to a COVID-19 hotspot since their identified start date will not be allowed to enter Queensland, unless they are a Queensland resident or have an exemption. Anyone allowed to enter will need to go into hotel quarantine.

If you are due to travel from any of these declared hotspots to Hamilton Island in the next 21 days, please phone our Hamilton Island Holiday Specialists on 137 333 between 8.30am - 5.00pm Monday to Friday or 9.00am – 3.00pm Saturday, to discuss your travel options. Please note that we are experiencing high call volumes and you may encounter a longer than usual wait time.

If you have booked directly with Hamilton Island, we wish to reassure you of our flexible booking policy, which allows you to rebook for a later date without penalty. For our Booking Terms pertaining to COVID-19 restrictions please click here.

If you have not booked with us directly, and you have used a travel agent or a private accommodation operator, you will need to speak with them directly concerning your reservation and their terms. Flight bookings are subject to airline terms and conditions.

Australian Capital Territory

From 1am AEST Saturday 14 August 2021, the Australian Capital Territory will be a declared hotspot. Here is a further Queensland Health update about travelling from the ACT.

New South Wales

From 1am AEST Saturday 14 August 2021 the entire NSW LGA of Queanbeyan-Palerang is declared as a COVID-19 hotspot. The identified start date is 14 August 2021.

From 1am AEST Friday 23 July 2021 the remaining 90 LGAs that make up New South Wales are declared COVID-19 hotspots. Their
identified start date is 23 July 2021.

The LGAs of Orange, Blayney and Cabonne in New South Wales are declared COVID-19 hotspots. Their
identified start date is 22 July 2021.

This means the 128 LGAs and the 2 unincorporated areas that make up the state of New South Wales are declared as a COVID-19 hotspot.

Victoria

10 Unincorporated areas that make up the state of Victoria are declared as COVID-19 Hotspots. Their identified start date is 17 July 2021.


Map of COVID-19 hotspots


Restrictions for Queensland

From 4pm Wednesday 11 August, the Cairns and Yarrabah Local Government Areas (LGAs) will come out of lockdown.

Some restrictions will continue to apply until 4pm AEST Sunday 22 August for the Cairns and Yarrabah LGAs and the 11 South East Queensland LGAs. These ones particularly apply if you have upcoming travel to Hamilton Island.

  • Mask wearing at all times except when eating or drinking, or exercising with your household or one other person.
  • Avoid travelling to regional Queensland.

About the Queensland Travel Declaration

You must complete a declaration to enter Queensland from anywhere in Australia or New Zealand.

You must complete the Queensland Travel Declaration in the 3 days before you travel to Queensland. It takes a few minutes to complete and your declaration will be sent to your email.

To assist with completing the declaration, please know:

  • Queensland residents returning home from interstate locations need to complete a Queensland Travel Declaration.
  • You will be asked where you have been in the past 14 days. You must list all states or territories you have visited, even if your visit was brief or you only travelled through an area.
  • If conditions change or you need to update your travel details prior to your arrival in Queensland, you’ll need to complete a new declaration with updated details.

Click here to access more information on Queensland Travel or Border Declarations, and to apply for the relevant pass for you.

Please check the Queensland Health website first
We do our best to provide accurate information to you regarding snap border closures and extensions as quickly as possible. The information we provide is based on the facts we have to hand at the time of writing and is subject to change at any moment. Please check the Queensland Health website to confirm what restrictions apply to you, before calling to discuss your options.


Interstate Exposure Venues

Please keep an eye on the Interstate Exposure Venues, as declared by the Queensland Government, if you are planning travel to Queensland. 
 
Depending on the classification of the Exposure Venue, you may not be allowed to travel to Queensland or you may be required to quarantine for 14 days in government arranged accommodation.
 
All people are encouraged to monitor the Queensland Health interstate exposure venue lists for 14 days after they arrive in the state to ensure no new venues have been added. This includes venues in New Zealand.


What’s Open on Hamilton Island?

All restaurants and retail outlets are only accepting cashless payments during this time.

INFORMATION ON DINING

Restaurants and Cafes in Queensland must comply with the customer density rule of 1 person per 2 square metres indoors. In addition, unless customers are in the same group, the 1.5m physical distancing rules still apply. For this reason, we have limited capacity in our restaurants and bars.
 
Some of our restaurants are booking out quickly so please call early to reserve a table. If you do find that your preferred restaurant is not available over your travel dates, we have a number of restaurants, cafes and takeaways that don’t require bookings and are available for walk-ins, all marked below.

Restaurant times and dates may vary slightly depending on the week that you visit, please check here for the weekly Restaurant/Café/Bar opening times.

Restaurants and Cafes

Pizzeria and Gelato Bar
Casual outdoor dining with a delicious range of homemade pizzas and gelato.

Booking Policy
Walk-ins only. Takeaway and Delivery also available.
Hours
2.00pm to 9.30pm for coffee and gelato, 4.30pm to 9.30pm daily for pizzas
Delivery
Order on the Hamilton Island App – download here.

Pool Terrace
Poolside dining at the Reef View hotel. Kids Eat Free^

Booking Policy
Call or click here to reserve a table.
Walk-ins for lunch. Breakfast for Reef View hotel guests only.
Hours
Lunch only
Contact
(07) 4946 8019
 

Sails Restaurant Breakfast and Lunch
Beachside and Poolside, located in the Resort Centre, Kids Eat Free^

Booking Policy
Walk-ins
Hours
Breakfast, lunch and dinner from 7.00am - 10.00am, 11.30am - 3.30pm, 5.30pm till late
Contact
(07) 4946 8562
 

Sails Restaurant for Dinner (coca chu menu)
Beachside and Poolside, located in the Resort Centre, Kids Eat Free^

Booking Policy
Hours
5.30pm till late
Contact
(07) 4946 8562
 

Manta Ray
Modern Australian, family friendly menu down by the Marina, Kids Eat Free^

Hours
Open Sunday to Wednesday
Dinner: 5pm - 8.30pm
Contact
(07) 4946 8213

Marina Tavern
Casual pub-style dining down by the Marina.

Booking Policy
Walk-ins only
Hours
Lunch and dinner from 11.30am till late
Contact
(07) 4946 8839
 

TAKO 
Mexican fare with tropical flare by the Marina. Kids Eat Free^

Hours
Dinner from 5pm till late
Open Thursday to Sunday
Contact
(07) 4946 8032
 

Marina Café
Dine in or takeaway café menu including breakfast, lunch, coffee and snacks by the Marina.

Booking Policy
Walk-ins only
Hours
7.00am to 2pm daily
 

Hamilton Island Wildlife Café
Enjoy coffee and snacks in the company of some of our local wildlife in a casual café setting.

Booking Policy
Walk-ins only
Hours
8.00am to 3.30pm six days, closed on Wednesdays
 

Romano's Italian
Relaxed waterside dining at the Marina offering innovative Italian fare.

Hours
5.30pm till late.
Open Wednesday to Saturday
Contact
(07) 4946 8212

Beach Pavilion Kiosk
The perfect spot for beachside or poolside refreshments.

Booking Policy
Walk-ins only
Hours
Open 11am-4pm daily, and 11am-3pm for hot food
Contact
(07) 4948 9903

Takeaways and Bars

Reef Lounge 10am till late
Overlooking tropical gardens, relax in the newly refurbished bar on the Ground Floor of the Reef View hotel.

Bob’s Bakery 7am to 2pm daily
Freshly baked every morning, pop-in for bread, rolls, sandwiches, meat pies and cakes.
 
Popeye’s Fish and Chips 11.30am to 4.30pm daily
Grab some fish, chips and more for lunch or dinner, down by the Marina.
 
One Tree Hill Bar 3pm to 7.30pm daily
Sunset cocktails with the most spectacular views from the top of the hill.
 
Verandah Bar 11.30am till late daily
Chilled vibes by the pool and Catseye Beach.
 
Island Pool Bar 11am to 4pm daily
Relax at the island swim-up pool bar.

Bommie Deck 3pm to sunset Thurs - Sun
Relaxed atmosphere and jaw-dropping waterfront views.

TOURS AND ACTIVITIES OPENING DAYS AND HOURS

Opening hours are subject to change. Wet Weather: for outdoor activities please check ahead of time with Tour Desk or the activity itself , as in some cases outdoor activities cannot operate in wet conditions.
 
For Great Barrier Reef boat tours and scenic flights, boating, sailing and fishing have a look at our Weekly Activity Guide or click here.

Some of our more popular island activities are listed below – click on each activity to find out more including up-to-date opening hours.

Wet Weather: for outdoor activities please check ahead of time with Tour Desk or the activity itself , as in some cases outdoor activities cannot operate in wet conditions.
 

RETAIL OPENING DAYS AND HOURS

Opening hours are subject to change, click on the links for up-to-date information on each one.


Covid-19 Stay Well Measures

Hamilton Island has implemented the ‘Hamilton Island Stay Well Program’ across the Island which strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer. This program aims to ensure the safety of our guests, staff and community. Please read the below to ensure you are aware of how these measures might impact you during your stay.

Before you arrive

  • If you have just been tested and are self-isolating when you are due to arrive, or if you have tested COVID positive within 14 days before arrival, please don’t travel to Hamilton Island (no change fees attached with a medical certificate)
  • If you are displaying cold and flu symptoms you will be asked to self-isolate and to get checked by the Medical Centre team
  • In the unlikely event of you testing positive for COVID-19 while you are on Hamilton Island, you will be required to quarantine on the island OR on the Whitsunday mainland, for 14 days, at your own expense
  • We suggest getting travel insurance before you travel anywhere, just in case you have to change or cancel plans (our Hamilton Island Reservations Specialists can organise that for you) 

Protective measures

  • Our Stay Well Program strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer
  • There are hand sanitiser stations resort-wide indoors and outdoors
  • Masks and gloves are available upon request at all front desks and outlets
  • Stationery and magazines have been removed from rooms and communal guest areas and replaced with online or paper information packs, or made available on a single use basis

Social distancing

  • Our areas are set as per recommended social distancing guidelines
  • We practise all social distancing measures at all of our onshore and offshore activities 

Increased cleaning and sanitisation

  • We conduct frequent regular cleaning of public and high traffic areas
  • Guest rooms are meticulously cleaned, with special attention paid to high touch surfaces, bathrooms and floors
  • Our linen laundering processes follow the global WHO Safety Guidelines  
  • We’ve implemented a ‘Clean As You Go’ Program - all team members clean the surfaces they pass frequently as they move about their day   

Health management

  • Guests displaying cold and flu symptoms will be asked to self-isolate and to get checked by the Medical Centre team
  • COVID-19 testing kits are available at the Medical Centre to ensure any suspected cases can be confirmed swiftly  
  • Quick and comprehensive case management protocol including the facilitation of island based isolation, testing and quarantine if required
  • We have specially trained cleaning staff on island available for post exposure cleaning if necessary
  • Our first responder, medical, safety and security staff have completed the Australian Department of Health COVID-19 Infection Control Training 

Limited contact

  • Cashless payment is required island-wide
  • Maximum capacity requirements apply in shops and restaurants
  • Increased takeaway and food delivery options are available
  • Our high contact area staff members have completed the mandatory TAFE QLD COVID Safe training courses

Travel Insurance

We strongly recommend you take out Travel Insurance before your holiday. We can help you to organise an online quote with Cover-More.