Travel Update

Updated 8 April 2021. Subject to change. Please visit www.qld.gov.au/health to ensure you are fully up to date on the latest Queensland Travel Restrictions.

Summary of Contents


COVID-19 Hotspots

There are no COVID-19 declared hotspots in Australia (from midday 1 April 2021).

For more information on Queensland Border Restrictions click here.


Masks for Queensland (effective 29th March 2021)

Check here for up-to-date Queensland Health information on mask requirements.

  • You must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to.
  • You must wear a mask in indoor spaces, such as:
    • Shopping centres, supermarkets, retail outlets and indoor markets
    • Hospitals and aged care facilities
    • Hospitality venues such as restaurants and cafés (not required for patrons while seated; customer facing staff only)
    • Churches and places of worship
    • Libraries
    • Indoor recreational facilities and gyms (except if doing strenuous exercise*)
    • Indoor workplaces (where safe to wear a mask and you can’t physically distance)
    • Public transport, taxis and rideshare, including waiting areas and queues for this transport
    • Airports and travelling on planes
  • It is strongly recommended you wear a mask when outdoors if you are unable to stay more than 1.5m distance from other people, such as busy walkways and thoroughfares.
  • Masks do not need to be worn in some circumstances, including children under 12 years, where people have certain medical conditions, and in workplaces where it is not safe to do so.
  • You can remove your masks to consume food or drink.

 
*Strenuous exercise is exercise in or above the aerobic zone including high-intensity interval training, cycling, running.


Booking Terms and Conditions

For full booking terms and conditions including our COVID-19 related border and illness terms, click here.


What’s Open on Hamilton Island?

All restaurants and retail outlets are only accepting cashless payments during this time.

Restaurants and Cafes

Restaurants and Cafes in Queensland must comply with the customer density rule of 1 person per 2 square metres indoors. In addition, unless customers are in the same group, the 1.5m physical distancing rules still apply. For this reason, we have limited capacity in our restaurants and bars.
 
Some of our restaurants are booking out quickly so please call early to reserve a table. If you do find that your preferred restaurant is not available over your travel dates, we have a number of restaurants, cafes and takeaways that don’t require bookings and are available for walk-ins, all marked below.

Restaurant times and dates may vary slightly depending on the week that you visit, please check here for the weekly Restaurant/Café/Bar opening times.

RESTAURANTS & CAFES

Beach Pavilion School Holidays Pop-Up – 3-18 April, 2021
Beachside dining, casual and fun.

Booking Policy
Walk-ins only
Hours
Lunch and Dinner
Closed
16 & 17 April due to Weddings
 

Pizzeria and Gelato Bar
Casual outdoor dining with a delicious range of homemade pizzas and gelato.

Booking Policy
Walk-ins only. Takeaway and Delivery also available.
Hours
4.30pm to 9.30pm daily
Delivery
Order on the Hamilton Island App – download here
 

Pool Terrace
Poolside dining at the Reef View hotel. Kids Eat Free^

Booking Policy
Call or click here to reserve a table for dinner.
Walk-ins for lunch. Breakfast for Reef View hotel guests only.
Hours
Lunch and dinner, open till late.
Contact
(07) 4946 8019
 

Sails Restaurant Breakfast and Lunch
Beachside and Poolside, located in the Resort Centre, Kids Eat Free^

Booking Policy
Walk-ins
Hours
Breakfast, lunch and dinner from 7am till late.
Contact
(07) 4946 8562
 

Sails Restaurant for Dinner (coca chu menu)
Beachside and Poolside, located in the Resort Centre, Kids Eat Free^

Booking Policy
Call or click here to reserve a table
Hours
5.30pm till late
Contact
(07) 4946 8562
 

Marina Tavern
Casual pub-style dining down by the Marina.

Booking Policy
Walk-ins only
Hours
Lunch and dinner from 11.30am till late.
Contact
(07) 4946 8839
 

TAKO 
Mexican fare with tropical flare by the Marina. Kids Eat Free^

Booking Policy
Call or click here to reserve a table
Hours
Dinner from 5pm till late. Closed Tuesdays and Wednesdays
Contact
(07) 4946 8032
 

Marina Café
Dine in or takeaway café menu including breakfast, lunch, coffee and snacks by the Marina.

Booking Policy
Walk-ins only
Hours
6.30am to 2pm daily
 

Hamilton Island Wildlife Café
Enjoy coffee and snacks in the company of some of our local wildlife in a casual café setting.

Booking Policy
Walk-ins only
Hours
8.00am to 3.30pm daily
 

Romanos Italian
Relaxed waterside dining at the Marina offering innovative Italian fare.

Booking Policy
Call or click here to reserve a table (no walk-ins) (Open Tuesday to Saturday).
Hours
5.30pm till late
Closed 12, 18 April
Contact
(07) 4946 8212

TAKEAWAYS AND BARS

Bob’s Bakery 7am to 2pm daily
Freshly baked every morning, pop-in for bread, rolls, sandwiches, meat pies and cakes
 
Popeye’s Fish and Chips 11.30am to 8.30pm daily
Grab some fish, chips and more for lunch or dinner, down by the Marina
 
One Tree Hill Bar 3pm to 7.30pm daily
Sunset cocktails with the most spectacular views from the top of the hill.
 
Verandah Bar 11.30am till late daily
Chilled vibes by the pool and Catseye Beach
 
Island Pool Bar 11am to 4pm daily
Relax at the island swim-up pool bar.
 

Tours and activities opening days and hours

Opening hours are subject to change.
 
For Great Barrier Reef boat tours and scenic flights, boating, sailing and fishing click here.

Some of our more popular island activities are listed below – click on each activity to find out more including up-to-date opening hours.

Wet Weather: for outdoor activities please check ahead of time with Tour Desk or the activity itself , as in some cases outdoor activities cannot operate in wet conditions.
 

Retail opening days and hours

Opening hours are subject to change, click on the links for up-to-date information on each one.


Covid-19 Stay Well Measures

Hamilton Island has implemented the ‘Hamilton Island Stay Well Program’ across the Island which strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer. This program aims to ensure the safety of our guests, staff and community. Please read the below to ensure you are aware of how these measures might impact you during your stay.

Before you arrive

  • If you have just been tested and are self-isolating when you are due to arrive, or if you have tested COVID positive within 14 days before arrival, please don’t travel to Hamilton Island (no change fees attached with a medical certificate)
  • If you are displaying cold and flu symptoms you will be asked to self-isolate and to get checked by our Medical Centre team
  • In the unlikely event of you testing positive for COVID-19 while you are on Hamilton Island, you will be required to quarantine on the island OR on the Whitsunday mainland, for 14 days, at your own expense
  • We suggest getting travel insurance before you travel anywhere, just in case you have to change or cancel plans (our Hamilton Island Reservations Specialists can organise that for you) 

Protective measures

  • Our Stay Well Program strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer
  • We conduct thermal scanning of all visitors upon entry to the airport and the ferry terminal
  • There are hand sanitiser stations resort-wide indoors and outdoors
  • Masks and gloves are available upon request at all front desks and outlets
  • Compendium, stationery and magazines have been removed from rooms and communal guest areas, replaced with online or paper information packs

Social distancing

  • Our areas are set as per recommended social distancing guidelines
  • We practise the 1.5m social distance rule island-wide
  • We practise all social distancing measures at all of our onshore and offshore activities 

Increased cleaning and sanitisation

  • We conduct frequent regular cleaning of public and high traffic areas
  • We do increased and frequent cleaning of hotel rooms with special attention paid to high touch surfaces, bathrooms and floors
  • Our linen laundering processes follow the global WHO Safety Guidelines  
  • We’ve implemented a ‘Clean As You Go’ Program - all team members clean the surfaces they pass frequently as they move about their day   

Health management

  • Guests displaying cold and flu symptoms will be asked to self-isolate and to get checked by our Medical Centre team
  • COVID-19 testing kits are available at our Medical Centre to ensure any suspected cases can be confirmed swiftly  
  • Quick and comprehensive case management protocol including the facilitation of island based isolation, testing and quarantine if required
  • We have specially trained cleaning staff on island available for post exposure cleaning if necessary
  • Our first responder, medical, safety and security staff have completed the Australian Department of Health COVID-19 Infection Control Training 

Limited contact

  • Maximum capacity requirements apply in shops and restaurants
  • Hotel buffet breakfast and shared menus have been replaced with à la carte
  • Increased takeaway and food delivery options are available
  • Contactless registration and menus in all restaurants
  • Our high contact area staff members have completed the mandatory TAFE QLD COVID Safe training courses

Travel Insurance

We strongly recommend you take out Travel Insurance before your holiday. We can help you to organise an online quote with Cover-More.