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Keep up to date Travel restrictions and flexible booking policy

COVID-19 terms and conditions and the latest Queensland border updates.


Restrictions for unvaccinated travellers to and within Queensland

From 17 December 2021, (or when 80% of Queenslanders aged 16 and over are fully vaccinated – whichever comes first) restrictions will be in place for people who ARE NOT fully (double-dose) vaccinated.

Restaurants, Bars and Pubs
Whilst unvaccinated people can stay in hotels for accommodation purposes, only fully vaccinated people will be able to access the hotel restaurant and bar in that hotel. Furthermore, only fully vaccinated people will be able to access any pubs, restaurants or bars on Hamilton Island and at the Hamilton Island Golf Club.

Tourism Experiences (Tours and Activities)
In addition, only fully vaccinated people will be able to access all Hamilton Island tours, activities and pools. Unvaccinated people will not have access to any tours and activities but will have access to the beach (however Beach Sports will not be accessible) and will be able to visit Essential Retail - IGA Supermarket, Pharmacy, Post Office; General Retail - buggy hire and clothing; the Spa, Sports Club and Island Hair & Beauty.

Proof of Vaccination is required
In line with Government requirements, you will be asked for proof of vaccination when entering restaurants, bars, pubs, activity outlets, pools or tour check-in points on the island. If you do not have proof of Vaccination Status available you will not be allowed access.

These restrictions are in line with Queensland Public Health Orders announced 11 November 2021. We will continue to update as new Queensland Government information on restrictions for unvaccinated travellers comes to hand.
 

Any questions or concerns?

 

For more information on Queensland Government restrictions for unvaccinated travellers, visit Queensland Health restrictions at 80% double dose vaccination (www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/queensland-restrictions-80-percent-vaccination) or you can call the Queensland COVID-19 Hotline on 134 268.

If you are a guest that is due to travel to Hamilton Island in the near future, and you are not fully vaccinated, please consider the above information carefully, especially in light of the fact that your holiday Final Balance payment is likely to be due soon. If you have any questions or concerns, please call Hamilton Island Reservations on 137 333 Monday to Friday 8.30am to 5.00pm and Saturday 9.00am to 3.00pm.


COVID-19 Booking Terms and Conditions

For full booking terms and conditions including our COVID-19 related border and illness terms, click here.


Queensland border restrictions

There are a number of Queensland declared COVID-19 hotspots at present and border restrictions are currently in place.

Anyone who has been to a COVID-19 hotspot since their identified start date will not be allowed to enter Queensland, unless they are a Queensland resident or have an exemption. Anyone allowed to enter will need to go into hotel quarantine.

If you are due to travel from any of these declared hotspots to Hamilton Island in the next 21 days, please phone our Hamilton Island Holiday Specialists on 137 333 between 8.30am - 5.00pm Monday to Friday or 9.00am – 3.00pm Saturday, to discuss your travel options. Please note that we are experiencing high call volumes and you may encounter a longer than usual wait time.

If you have booked directly with Hamilton Island, we wish to reassure you of our flexible booking policy, which allows you to rebook for a later date without penalty. For our Booking Terms pertaining to COVID-19 restrictions please click here.

If you have not booked with us directly, and you have used a travel agent or a private accommodation operator, you will need to speak with them directly concerning your reservation and their terms. Flight bookings are subject to airline terms and conditions.

South Australia

From 1am AEST Sunday 5 December 2021, the Local Government Areas that make up Greater Adelaide in South Australia are declared COVID-19 hotspots.

Australian Capital Territory

From 1am AEST Saturday 14 August 2021, the Australian Capital Territory will be a declared hotspot. Here is a further Queensland Health update about travelling from the ACT.

New South Wales

From 1am AEST Saturday 14 August 2021 the entire NSW LGA of Queanbeyan-Palerang is declared as a COVID-19 hotspot. The identified start date is 14 August 2021.

From 1am AEST Friday 23 July 2021 the remaining 90 LGAs that make up New South Wales are declared COVID-19 hotspots. Their
identified start date is 23 July 2021.

The LGAs of Orange, Blayney and Cabonne in New South Wales are declared COVID-19 hotspots. Their
identified start date is 22 July 2021.

This means the 128 LGAs and the 2 unincorporated areas that make up the state of New South Wales are declared as a COVID-19 hotspot.

Victoria

10 Unincorporated areas that make up the state of Victoria are declared as COVID-19 Hotspots. Their identified start date is 17 July 2021.


Map of COVID-19 hotspots


Restrictions for Queensland

From 4pm Wednesday 11 August, the Cairns and Yarrabah Local Government Areas (LGAs) will come out of lockdown.

Some restrictions will continue to apply until 4pm AEST Sunday 22 August for the Cairns and Yarrabah LGAs and the 11 South East Queensland LGAs. These ones particularly apply if you have upcoming travel to Hamilton Island.

  • Mask wearing at all times except when eating or drinking, or exercising with your household or one other person.
  • Avoid travelling to regional Queensland.

About the Queensland Travel Declaration

You must complete a declaration to enter Queensland from anywhere in Australia or New Zealand.

You must complete the Queensland Travel Declaration in the 3 days before you travel to Queensland. It takes a few minutes to complete and your declaration will be sent to your email.

To assist with completing the declaration, please know:

  • Queensland residents returning home from interstate locations need to complete a Queensland Travel Declaration.
  • You will be asked where you have been in the past 14 days. You must list all states or territories you have visited, even if your visit was brief or you only travelled through an area.
  • If conditions change or you need to update your travel details prior to your arrival in Queensland, you’ll need to complete a new declaration with updated details.

Click here to access more information on Queensland Travel or Border Declarations, and to apply for the relevant pass for you.

Please check the Queensland Health website first
We do our best to provide accurate information to you regarding snap border closures and extensions as quickly as possible. The information we provide is based on the facts we have to hand at the time of writing and is subject to change at any moment. Please check the Queensland Health website to confirm what restrictions apply to you, before calling to discuss your options.


Interstate Exposure Venues

Please keep an eye on the Interstate Exposure Venues, as declared by the Queensland Government, if you are planning travel to Queensland. 
 
Depending on the classification of the Exposure Venue, you may not be allowed to travel to Queensland or you may be required to quarantine for 14 days in government arranged accommodation.
 
All people are encouraged to monitor the Queensland Health interstate exposure venue lists for 14 days after they arrive in the state to ensure no new venues have been added. This includes venues in New Zealand.


What’s Open on Hamilton Island?

All restaurants and retail outlets are only accepting cashless payments during this time.

DINING

Restaurants and Cafes in Queensland must comply with the customer density rule of 1 person per 2 square metres indoors. In addition, unless customers are in the same group, the 1.5m physical distancing rules still apply. For this reason, we have limited capacity in our restaurants and bars.

Discover all the places to eat and drink on Hamilton Island on our Food & Wine page.
 
Some of our restaurants are booking out quickly so book online early to reserve a table. You can book online up to 90 days in advance.

 
 

If you do find that your preferred restaurant is not available over your travel dates, we have a number of restaurants, cafes and takeaways that don’t require bookings and are available for walk-ins. These outlets are listed in the Weekly Restaurant/Café/Bar schedule below, without asterisks next to their name.

   

Restaurant times and dates may vary slightly depending on the week that you visit. Please check the weekly schedule, or the Hamilton Island App, for upcoming opening hours. 

 

TOURS AND ACTIVITIES 

To get a feel for What’s On when you visit, take a look at our Weekly Activity Guide. It will vary from week to week and activities are subject to availability, but you will be able to get an idea of what is on offer and also an idea of the free activities that don’t need pre-booking.
 
For Great Barrier Reef boat tours and scenic flights, boating, sailing and fishing have a look at our Weekly Activity Guide or visit our See & Do page.  

 
Weekly Activity Guide
 

Some of our more popular island activities are listed below – click on each activity to find out more including up-to-date opening hours.

Wet Weather: for outdoor activities please check ahead of time with Tour Desk or the activity itself , as in some cases outdoor activities cannot operate in wet conditions.
 

SHOPPING

Click on the links for up-to-date information on each retail outlet.


Covid-19 Stay Well Measures

Hamilton Island has implemented the ‘Hamilton Island Stay Well Program’ across the Island which strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer. This program aims to ensure the safety of our guests, staff and community. Please read the below to ensure you are aware of how these measures might impact you during your stay.

Before you arrive

  • If you have just been tested and are self-isolating when you are due to arrive, or if you have tested COVID positive within 14 days before arrival, please don’t travel to Hamilton Island (no change fees attached with a medical certificate)
  • If you are displaying cold and flu symptoms you will be asked to self-isolate and to get checked by the Medical Centre team
  • In the unlikely event of you testing positive for COVID-19 while you are on Hamilton Island, you will be required to quarantine on the island OR on the Whitsunday mainland, for 14 days, at your own expense
  • We suggest getting travel insurance before you travel anywhere, just in case you have to change or cancel plans (our Hamilton Island Reservations Specialists can organise that for you) 

Protective measures

  • Our Stay Well Program strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer
  • There are hand sanitiser stations resort-wide indoors and outdoors
  • Masks and gloves are available upon request at all front desks and outlets
  • Stationery and magazines have been removed from rooms and communal guest areas and replaced with online or paper information packs, or made available on a single use basis

Social distancing

  • Our areas are set as per recommended social distancing guidelines
  • We practise all social distancing measures at all of our onshore and offshore activities 

Increased cleaning and sanitisation

  • We conduct frequent regular cleaning of public and high traffic areas
  • Guest rooms are meticulously cleaned, with special attention paid to high touch surfaces, bathrooms and floors
  • Our linen laundering processes follow the global WHO Safety Guidelines  
  • We’ve implemented a ‘Clean As You Go’ Program - all team members clean the surfaces they pass frequently as they move about their day   

Health management

  • Guests displaying cold and flu symptoms will be asked to self-isolate and to get checked by the Medical Centre team
  • COVID-19 testing kits are available at the Medical Centre to ensure any suspected cases can be confirmed swiftly  
  • Quick and comprehensive case management protocol including the facilitation of island based isolation, testing and quarantine if required
  • We have specially trained cleaning staff on island available for post exposure cleaning if necessary
  • Our first responder, medical, safety and security staff have completed the Australian Department of Health COVID-19 Infection Control Training 

Limited contact

  • Cashless payment is required island-wide
  • Maximum capacity requirements apply in shops and restaurants
  • Increased takeaway and food delivery options are available
  • Our high contact area staff members have completed the mandatory TAFE QLD COVID Safe training courses

Travel Insurance

We strongly recommend you take out Travel Insurance before your holiday. We can help you to organise an online quote with Cover-More.