It appears you are using a version of Internet Explorer that is no longer supported by Microsoft. We cannot guarantee our site will operate as expected. We recommend downloading Microsoft Edge or another modern browser for the best experience.

Keep up to date Travel restrictions and flexible booking policy

COVID-19 terms and conditions and the latest Queensland border updates.


Queensland Health Travel Requirements

Effective Saturday 15 January 2022, all domestic border restrictions will end.

This means:

  • you’ll no longer need to apply for a border pass
  • a negative COVID-19 test will not be required to enter Queensland
  • there will be no requirement to quarantine if you are not vaccinated.

Once you are in Queensland, you will need to show proof of vaccination to enter non-essential venues. Find out more about restrictions for unvaccinated people below.

For further information on the new Queensland Health Entry Requirements click here.

Australian Government COVID-19 self-isolation requirements – impact on Guest Services

We are committed to providing a safe and enjoyable holiday experience for our guests. Due to a staff shortage as a result of Queensland Health COVID-19 self-isolation requirements there are some temporary changes to our operations. During your stay some guest services will be limited or not available, and restaurants and activities may be operating on limited hours or will need to close at short notice. We apologise for the inconvenience and we thank you for your understanding during this very challenging time.

Queensland Mask Mandate

Effective 18 December, you will be required to wear a mask at the Hamilton Island Airport or Marina, in our hotel transfer vehicles and resort shuttle buses and in all retail outlets across the island. Make sure to bring a good supply of masks for yourself and your family members. We do sell masks on the island but we have a limited supply. For further information on Queensland Public Health and Social Measures click here.

Queensland Check-in App and Adding your Vaccination Status

To visit venues around Queensland you will need to check-in using the Queensland Check-in App.

For further information on downloading and setting up the Queensland Check-in App click here.

Add your Vaccination Status to the Queensland Check-in App

Entry to many Queensland locations and businesses will be restricted to those who are fully vaccinated from 5.00am 17 December 2021.  If you are 16 years or over, you will need to carry proof of your vaccination status and be prepared to show this upon request. 

For further information on Adding your Vaccination Status to the Queensland Check-in App click here.

Queensland requirements for close and casual contacts from 31 December 2021

There are new requirements for confirmed cases and close, casual and low risk contact effective 31 December.

FFor further information on rules for casual and close contacts in Queensland click here.

Queensland Government Quarantine Directions

For further information on Queensland Government Quarantine Directions, including a list of Queensland Quarantine FAQs click here.
 
For guests staying in Hamilton Island Hotels and Hamilton Island Holiday Homes, below is a quick summary of our Quarantine Arrangements, in line with Queensland Government Quarantine Directions.
 
What happens if I am staying on Hamilton Island and I need to quarantine?
Guests already staying on Hamilton Island may be able to quarantine in the same accommodation subject to availability. Quarantine arrangements will need to be made on a case by case basis, depending on accommodation style, group size and in accordance with Queensland Government Quarantine Directions. Should you find yourself in a situation whereby you need to quarantine, please contact your Hotel or Holiday Homes Guest Services team to discuss your options. 
 
What will it cost to quarantine on Hamilton Island?
If you are staying at the Reef View hotel, Beach Club, Palm Bungalows or qualia, you may be able to stay in your room for the quarantine period at a reduced nightly rate, subject to availability. If you are unable to stay on due to lack of availability in your hotel, we may be able to relocate you to another hotel, however quarantine relocations can only be done with Queensland Health approval and on a case by case basis. 
 
If you are staying in a Hamilton Island Holiday Home and there is availability for you to stay on in the same property for the quarantine period, you will be charged the same nightly rate. If you are unable to stay on due to lack of availability in your property, we may be able to relocate you to one of our hotels with a reduced nightly quarantine rate, however quarantine relocations can only be done with Queensland Health approval and on a case by case basis.
 
If you have booked with an independent accommodation provider on Hamilton Island ie if you are NOT staying in the above-mentioned Hamilton Island hotels or Hamilton Island Holiday Homes, you will need to check with them directly on how they are managing quarantine in their properties.
 
What happens if I don’t comply with Queensland Government Quarantine Directions?
Penalties apply if you do not follow Queensland Government Quarantine Directions, see Questions about Enforcement in the FAQ section here.
 
Please note that whilst we will make every effort to facilitate guest quarantine arrangements on the island, Queensland Health may direct guests to quarantine in government-arranged accommodation on the mainland at any time.

Restrictions for unvaccinated travellers to and within Queensland

From 17 December 2021 restrictions will be in place for people who ARE NOT fully (double-dose) vaccinated.

For further information on Restrictions for unvaccinated travellers to and within Queensland from 17 December 2021 click here.

For guests staying on Hamilton Island, a summary is below:

Restaurants, Bars and Pubs
Whilst unvaccinated people can stay in hotels for accommodation purposes, only fully vaccinated people will be able to access the hotel restaurant and bar in that hotel. Furthermore, only fully vaccinated people will be able to access any pubs, restaurants or bars on Hamilton Island and at the Hamilton Island Golf Club.

Tourism Experiences (Tours and Activities)
In addition, only fully vaccinated people will be able to access all Hamilton Island tours and activities. Unvaccinated people will not have access to any tours and activities but will have access to the beach (however Beach Sports will not be accessible) and will be able to visit Essential Retail - IGA Supermarket, Pharmacy, Post Office; General Retail - buggy hire and clothing; the Spa, Sports Club and Island Hair & Beauty.

Proof of Vaccination is required
In line with Government requirements, you will be asked for proof of vaccination when entering restaurants, bars, pubs, activity outlets or tour check-in points on the island. If you do not have proof of Vaccination Status available you will not be allowed access. For full and comprehensive information on Adding your Vaccination Status to the Queensland Check-in App click here.

These restrictions are in line with Queensland Public Health Orders announced 11 November 2021. Please see the below Summary table of the Queensland Vaccination restrictions in the context of Hamilton Island.


 

If you are a guest that is due to travel to Hamilton Island in the near future, and you are not fully vaccinated, please consider the above information carefully, especially in light of the fact that your holiday Final Balance payment is likely to be due soon. If you have any questions or concerns, please call Hamilton Island Reservations on 137 333 Monday to Friday 8.30am to 5.00pm and Saturday 9.00am to 3.00pm.


COVID-19 Booking Terms and Conditions

For full booking terms and conditions including our COVID-19 related border and illness terms, click here.


Queensland Declared Hotspots

From 1am AEST Saturday 15 January 2022, domestic border restrictions for people entering from a hotspot will no longer be in place.

For further information click here.


What’s Open on Hamilton Island?

All restaurants and retail outlets are only accepting cashless payments during this time.

DINING

Restaurants and Cafes in Queensland must comply with the customer density rule of 1 person per 2 square metres indoors. In addition, unless customers are in the same group, the 1.5m physical distancing rules still apply. For this reason, we have limited capacity in our restaurants and bars.

Discover all the places to eat and drink on Hamilton Island on our Food & Wine page.
 
Some of our restaurants are booking out quickly so book online early to reserve a table. You can book online up to 90 days in advance.

 
 

If you do find that your preferred restaurant is not available over your travel dates, we have a number of restaurants, cafes and takeaways that don’t require bookings and are available for walk-ins. These outlets are listed in the Weekly Restaurant/Café/Bar schedule below, without asterisks next to their name.

   

Restaurant times and dates may vary slightly depending on the week that you visit. Please check the weekly schedule, or the Hamilton Island App, for upcoming opening hours. 

 

TOURS AND ACTIVITIES 

To get a feel for What’s On when you visit, take a look at our Weekly Activity Guide. It will vary from week to week and activities are subject to availability, but you will be able to get an idea of what is on offer and also an idea of the free activities that don’t need pre-booking.
 
For Great Barrier Reef boat tours and scenic flights, boating, sailing and fishing have a look at our Weekly Activity Guide or visit our See & Do page.  

 
Weekly Activity Guide
 

Some of our more popular island activities are listed below – click on each activity to find out more including up-to-date opening hours.

Wet Weather: for outdoor activities please check ahead of time with Tour Desk or the activity itself , as in some cases outdoor activities cannot operate in wet conditions.
 

SHOPPING

Click on the links for up-to-date information on each retail outlet.


Covid-19 Stay Well Measures

Hamilton Island has implemented the ‘Hamilton Island Stay Well Program’ across the Island which strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer. This program aims to ensure the safety of our guests, staff and community. Please read the below to ensure you are aware of how these measures might impact you during your stay.

Before you arrive

  • If you have just been tested and are self-isolating when you are due to arrive, or if you have tested COVID positive within 14 days before arrival, please don’t travel to Hamilton Island (no change fees attached with a medical certificate)
  • If you are displaying cold and flu symptoms you will be asked to self-isolate and to get checked by the Medical Centre team
  • In the unlikely event of you testing positive for COVID-19 while you are on Hamilton Island, you will be required to quarantine on the island OR on the Whitsunday mainland, for 14 days, at your own expense
  • We suggest getting travel insurance before you travel anywhere, just in case you have to change or cancel plans (our Hamilton Island Reservations Specialists can organise that for you) 

Protective measures

  • Our Stay Well Program strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer
  • There are hand sanitiser stations resort-wide indoors and outdoors
  • Masks and gloves are available upon request at all front desks and outlets
  • Stationery and magazines have been removed from rooms and communal guest areas and replaced with online or paper information packs, or made available on a single use basis

Social distancing

  • Our areas are set as per recommended social distancing guidelines
  • We practise all social distancing measures at all of our onshore and offshore activities 

Increased cleaning and sanitisation

  • We conduct frequent regular cleaning of public and high traffic areas
  • Guest rooms are meticulously cleaned, with special attention paid to high touch surfaces, bathrooms and floors
  • Our linen laundering processes follow the global WHO Safety Guidelines  
  • We’ve implemented a ‘Clean As You Go’ Program - all team members clean the surfaces they pass frequently as they move about their day   

Health management

  • Guests displaying cold and flu symptoms will be asked to self-isolate
  • Rapid Antigen Tests are available to be purchased from the Hamilton Island Pharmacy and IGA Supermarket. Appointments for PCR testing can be made at Atticus Health
  • Quick and comprehensive case management protocol including the facilitation of island based isolation, testing and quarantine if required
  • We have specially trained cleaning staff on island available for post exposure cleaning if necessary
  • Our first responder, medical, safety and security staff have completed the Australian Department of Health COVID-19 Infection Control Training 

Limited contact

  • Cashless payment is required island-wide
  • Maximum capacity requirements apply in shops and restaurants
  • Increased takeaway and food delivery options are available
  • Our high contact area staff members have completed the mandatory TAFE QLD COVID Safe training courses

Travel Insurance

We strongly recommend you take out Travel Insurance before your holiday. We can help you to organise an online quote with Cover-More.