Welcome Back to Hamilton Island.

Reopening and Border Information

Correct as at 23 September 2020. Subject to change.

Summary of Contents


Queensland Border Information

Current Queensland Border Restrictions

If you are travelling from an area declared a COVID-19 hotspot during the past 14 days you must not enter Queensland. Approved entry into Queensland for all other travellers is subject to completing and signing a Queensland Border Declaration Pass and undertaking to present for a COVID-19 test if you develop symptoms.

 

Queensland Police will be meeting arrivals into Hamilton Island to check and verify border passes.
Should you travel to Hamilton Island from a hotspot location you will not be granted entry.
Applications for the Queensland Border Declaration Pass can be completed at https://www.qld.gov.au/border-pass.
In order to be eligible to enter Queensland, a separate pass is required for each individual travelling, including children.

 

Stay Well Measures

Hamilton Island has implemented the ‘Hamilton Island Stay Well Program’ across the Island which strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer. This program aims to ensure the safety of our guests, staff and community.

Before you arrive

  • If you reside in, or have visited a declared COVID-19 hotspot during the past 14 days, including Victoria, you must not enter Queensland. If this is you, and you arrive at Hamilton Island you will not be granted entry
  • If you have just been tested and are self-isolating when you are due to arrive, or if you have tested COVID positive within 14 days before arrival, please don’t travel to Hamilton Island (no change fees attached with a medical certificate)
  • If you are displaying cold and flu symptoms you will be asked to self-isolate and to get checked by our Medical Centre team
  • In the unlikely event of you testing positive for COVID-19 while you are on Hamilton Island, you will be required to quarantine on the island OR on the Whitsunday mainland, for 14 days, at your own expense
  • We suggest getting travel insurance before you travel anywhere, just in case you have to change or cancel plans (our Hamilton Island Reservations Specialists can organise that for you) 

Protective measures

  • Our Stay Well Program strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer
  • We conduct thermal scanning of all visitors upon entry to the airport and the ferry terminal
  • There are hand sanitiser stations resort-wide indoors and outdoors
  • Masks and gloves are available upon request at all front desks and outlets
  • Compendium, stationery and magazines have been removed from rooms and communal guest areas, replaced with online or paper information packs

Social distancing

  • Our areas are set as per recommended social distancing guidelines
  • We practise the 1.5m social distance rule island-wide
  • We practise all social distancing measures at all of our onshore and offshore activities 

Increased cleaning and sanitisation

  • We conduct frequent regular cleaning of public and high traffic areas
  • We do increased and frequent cleaning of hotel rooms with special attention paid to high touch surfaces, bathrooms and floors
  • Our linen laundering processes follow the global WHO Safety Guidelines  
  • We’ve implemented a ‘Clean As You Go’ Program - all team members clean the surfaces they pass frequently as they move about their day   

Health management

  • Guests displaying cold and flu symptoms will be asked to self-isolate and to get checked by our Medical Centre team
  • COVID-19 testing kits are available at our Medical Centre to ensure any suspected cases can be confirmed swiftly  
  • Quick and comprehensive case management protocol including the facilitation of island based isolation, testing and quarantine if required
  • We have specially trained cleaning staff on island available for post exposure cleaning if necessary
  • Our first responder, medical, safety and security staff have completed the Australian Department of Health COVID-19 Infection Control Training 

Limited contact

All restaurants and retail outlets are only accepting cashless payments during this time.

  • Maximum capacity requirements apply in shops and restaurants
  • Hotel buffet breakfast and shared menus have been replaced with a la carte
  • Increased takeaway and food delivery options are available
  • Contactless registration and menus in all restaurants
  • Our high contact area staff members have completed the mandatory TAFE QLD COVID Safe training courses


Flexible Booking Terms

Flexible Cancellation Policy (excludes Festive Season bookings)

Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays. Cancellations and amendments for Reef View Hotel, Palm Bungalows, Beach Club and qualia, received outside of 14 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 14 and 7 days of arrival will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received within 7 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value. i.e: penalty will equal the total booking value. Credit card fees are non-refundable.

Cancellations and amendments for Hamilton island Holiday Homes received outside of 28 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 28 -21 days of arrival will be subject to a cancellation fee of 20% of the total booking value at the contracted rate. Cancellations and amendments received within 21 days of arrival, ‘no shows’ and/or ‘early departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate - i.e.: the penalty will equal the total booking value.

If you are suddenly impacted by border restrictions, have tested positive to COVID-19 in the 14 days previous to travel or are in self-isolation within 7 days of travel, please let us know and we can look at changing your travel dates with no fee attached. Please note we will need medical proof.  

Travel Insurance

We strongly recommend you take out Travel Insurance before your holiday. We can help you to organise an online quote with Cover-More.



Hamilton Island Reopening FAQ’s

Do I need to complete a Queensland Border Declaration Pass when travelling to Hamilton Island?

All interstate visitors to Hamilton Island are required to complete a Queensland Border Declaration Pass prior to travel. Applications for the Queensland Border Declaration Pass can be completed at: https://www.qld.gov.au/border-pass. In order to be eligible to enter Queensland, a separate pass is required for each individual travelling, including children.

What restaurants and activities will be available on Hamilton Island?

Restaurants & Bars
Pool Terrace, Romano's, Sails, Pizzeria, Marina Tavern, Marina CafĂ©, Bob's Bakery, Popeye's Fish and Chips, One Tree Hill (limited hours), The Clubhouse and Main Pool Bar (limited hours) will be running with limited capacity so please make sure to book early to avoid disappointment.  For information or to make a restaurant booking on Hamilton Island, complete the Restaurant Booking form, email Hamilton Island Restaurants or call the island switch on +61(0)7 4946 9999, and ask to be put through to your selected restaurant.
 
Tours & Activities
Some tours, activities and retail outlets will be temporarily unavailable, or operating on limited times and days,  so please make sure to book early to avoid disappointment. For further information or to book tours or activities on Hamilton Island, visit our See & Do pages, email Tour Desk or call our Tour Desk on +61(0)7 4946 8305.

 

Temporarily unavailable

  • Breakfast with the Koalas at Hamilton Island Wildlife
  • Art Gallery
  • Bowling Alley

Operating daily

  • IGA and Bottle Shop
  • The Hut retail
  • Trader Pete's retail
  • qualia Boutique
  • Beach Sports at Catseye Beach
  • Hamilton Island Wildlife (Breakfast with the Koalas temporarily unavailable) 

Operating most days

  • Hamilton Island Golf Club and Pro Shop
  • Go Karts
  • Sports
  • Mini Golf (closed weekends)
  • Floral Collections retail
  • Hamilton Island Designs retail

Operating on limited days

  • Golf Driving Range
  • Quad Bikes for Kids
  • Offroad Adventure Tours
  • Dinghy Hire

For availability of Great Barrier Reef, Whitehaven Beach, scenic flight, boat or jetski tours and activities, please email Tour Desk or call our Tour Desk on +61(0)7 4946 8305.