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STAY WELL

We’ve created a safe and healthy paradise for you to enjoy. Please help us keep it this way.

Stay Well on Hamilton Island

We’ve put extra measures in place to create a safe and healthy paradise for you to enjoy. Our Hamilton Island Stay Well Program has been implemented across the island to ensure the safety of our guests, staff and community.

Before you arrive
  • If you have just been tested and are self-isolating when you are due to arrive, or if you have tested COVID positive within 7 days before arrival, please don’t travel to Hamilton Island. You can change your travel dates with no penalty (written evidence is required). Please call our Reservations team on 137 333 to make changes to your booking
  • If you test positive for COVID-19 or discover you are a close contact of a COVID-19 case while you are on Hamilton Island, you will need to quarantine on the island OR on the Whitsunday mainland, for 7 days from the date you last had contact with that person, at your own expense
  • We have a limited supply of Rapid Antigen tests. We suggest bringing your own tests (two per person travelling) in case you are unable to purchase them while you are here
Protective Measures
  • Our Stay Well Program strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer
  • There are hand sanitiser stations resort-wide indoors and outdoors
  • Masks and gloves are available upon request at all front desks and outlets
  • Stationery and magazines have been removed from rooms and communal guest areas and replaced with online or paper information packs, or made available on a single use basis
Social Distancing
  • Our areas are set as per recommended social distancing guidelines
  • We practise all social distancing measures at all of our onshore and offshore activities
Increased Cleaning and Sanitisation
  • We conduct frequent regular cleaning of public and high traffic areas
  • Guest rooms are meticulously cleaned, with special attention paid to high touch surfaces, bathrooms and floors
  • Our linen laundering processes follow the global WHO Safety Guidelines  
  • We’ve implemented a ‘Clean As You Go’ Program - all team members clean the surfaces they pass frequently as they move about their day  
Health Management
  • If you are displaying cold and flu symptoms whilst on the island, please get tested and if a positive result is received, please self-isolate and let our Guest Services team know so we can support you as best we can
  • Quick and comprehensive case management protocol including the facilitation of island based isolation, testing and quarantine if required
  • We have specially trained cleaning staff on island available for post exposure cleaning if necessary
  • Our first responder, medical, safety and security staff have completed the Australian Department of Health COVID-19 Infection Control Training
Limited Contact
  • Cashless payment is required island-wide
  • Maximum capacity requirements apply in shops and restaurants
  • Increased takeaway and food delivery options are available
  • Our high contact area staff members have completed the mandatory TAFE QLD COVID Safe training courses