We’ve put extra measures in place to create a safe and healthy paradise for you to enjoy. Our Hamilton Island Stay Well Program has been implemented across the island to ensure the safety of our guests, staff and community. If you have just been tested and are self-isolating when you are due to arrive, or if you have tested COVID positive within 14 days before arrival, please don’t travel to Hamilton Island (no change fees attached with a medical certificate) If you are displaying cold and flu symptoms you will be asked to self-isolate and to get checked by our Medical Centre team In the unlikely event of you testing positive for COVID-19 while you are on Hamilton Island, you will be required to quarantine on the island OR on the Whitsunday mainland, for 14 days, at your own expense We suggest getting travel insurance before you travel anywhere, just in case you have to change or cancel plans (our Hamilton Island Reservations Specialists can organise that for you) All restaurants and retail outlets are only accepting cashless payments during this time Our Stay Well Program strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer We conduct thermal scanning of all visitors upon entry to the airport and the ferry terminal There are hand sanitiser stations resort-wide indoors and outdoors Masks and gloves are available upon request at all front desks and outlets Compendium, stationery and magazines have been removed from rooms and communal guest areas, replaced with online or paper information packs Our areas are set as per recommended social distancing guidelines We practise the 1.5m social distance rule island-wide We practise all social distancing measures at all of our onshore and offshore activities We conduct frequent regular cleaning of public and high traffic areas We do increased and frequent cleaning of hotel rooms with special attention paid to high touch surfaces, bathrooms and floors Our linen laundering processes follow the global WHO Safety Guidelines We’ve implemented a ‘Clean As You Go’ Program - all team members clean the surfaces they pass frequently as they move about their day Guests displaying cold and flu symptoms will be asked to self-isolate and to get checked by our Medical Centre team COVID-19 testing kits are available at our Medical Centre to ensure any suspected cases can be confirmed swiftly Quick and comprehensive case management protocol including the facilitation of island based isolation, testing and quarantine if required We have specially trained cleaning staff on island available for post exposure cleaning if necessary Our first responder, medical, safety and security staff have completed the Australian Department of Health COVID-19 Infection Control Training Cashless payment is required island-wide Maximum capacity requirements apply in shops and restaurants Hotel buffet breakfast and shared menus have been replaced with à la carte Increased takeaway and food delivery options are available Contactless registrations and menus in all restaurants Our high contact area staff members have completed the mandatory TAFE QLD COVID Safe training courses