We’ve put extra measures in place to create a safe and healthy paradise for you to enjoy. Our Hamilton Island Stay Well Program has been implemented across the island to ensure the safety of our guests, staff and community.

• If you reside in, or have visited a declared COVID-19 hotspot during the past 14 days, including Victoria, you must not enter Queensland. If this is you, and you arrive at Hamilton Island you will not be granted entry
• If you have just been tested and are self-isolating when you are due to arrive, or if you have tested COVID positive within 14 days before arrival, please don’t travel to Hamilton Island (no change fees attached with a medical certificate)
• If you are displaying cold and flu symptoms you will be asked to self-isolate and to get checked by our Medical Centre team
• In the unlikely event of you testing positive for COVID-19 while you are on Hamilton Island, you will be required to quarantine on the island OR on the Whitsunday mainland, for 14 days, at your own expense
• We suggest getting travel insurance before you travel anywhere, just in case you have to change or cancel plans (our Hamilton Island Reservations Specialists can organise that for you)

• Our Stay Well Program strictly adheres to the COVID Safe Directives of the Queensland Chief Health Officer
• We conduct thermal scanning of all visitors upon entry to the airport and the ferry terminal
• There are hand sanitiser stations resort-wide indoors and outdoors
• Masks and gloves are available upon request at all front desks and outlets
• Compendium, stationery and magazines have been removed from rooms and communal guest areas, replaced with online or paper information packs

• Our areas are set as per recommended social distancing guidelines
• We practise the 1.5m social distance rule island-wide
• We practise all social distancing measures at all of our onshore and offshore activities

• We conduct frequent regular cleaning of public and high traffic areas
• We do increased and frequent cleaning of hotel rooms with special attention paid to high touch surfaces, bathrooms and floors
• Our linen laundering processes follow the global WHO Safety Guidelines  
• We’ve implemented a ‘Clean As You Go’ Program - all team members clean the surfaces they pass frequently as they move about their day  

• Guests displaying cold and flu symptoms will be asked to self-isolate and to get checked by our Medical Centre team
• COVID-19 testing kits are available at our Medical Centre to ensure any suspected cases can be confirmed swiftly  
• Quick and comprehensive case management protocol including the facilitation of island based isolation, testing and quarantine if required
• We have specially trained cleaning staff on island available for post exposure cleaning if necessary
• Our first responder, medical, safety and security staff have completed the Australian Department of Health COVID-19 Infection Control Training

• Cashless payment is required island-wide
• Maximum capacity requirements apply in shops and restaurants
• Hotel buffet breakfast and shared menus have been replaced with a la carte
• Increased takeaway and food delivery options are available
• Contactless registrations and menus in all restaurants
• Our high contact area staff members have completed the mandatory TAFE QLD COVID Safe training courses