Summary of contents
5. Personal information” is information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identified individual, and any indication of intention in respect of an individual.
What personal information do we collect?
6. Generally, the type of personal information we collect about you is the information that is needed to facilitate your transaction with us. For example, we may collect details such as your name, residential address, mailing address, telephone number, email address, financial information and credit/debit card details (including card type, card number, security number and expiry date).
7. When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. We also collect information that is required for use in the business activities of Hamilton Island Enterprises Limited, including for example, financial details necessary in order to process various transactions, and any other relevant personal information you may elect to provide to us.
8. We also collect information about how you use our services and products, including transaction and payment information, details of any contact you have with our staff and information regarding your internet activity (including your location) when you use our websites or online services.
How do we collect personal information?
9. We will ordinarily collect personal information about you directly from you or where it is provided to us. For example, we collect personal information directly from you through forms you fill out when contacting us, email communication, requesting a quote, using our online chat service, entering a competition, making a booking or through your ongoing interaction with us.
10. When you call us on the telephone, we may monitor and in some cases record the telephone conversation for staff training and record-keeping purposes. Further, when we communicate with you by email or via online chat, we may keep a copy of our correspondence and use technology to identify you so that we will be in a position to know when you have opened the email or clicked on a link in the email.
Why do we collect personal information?
12. The collection, holding and use of your personal information is necessary for us to facilitate our transaction with you and to maintain our relationship with you, including in regard to future opportunities.
13. If you contact us regarding a transaction and you decide not to proceed, we may keep your details on file to let you know about future opportunities.
Is personal information disclosed to third parties?
14. Yes but other than as disclosed below, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to: (i) lessen or prevent a threat to life, health or safety; (ii) for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences); (iii) disclosure is authorised or required by law; or (iv) disclosure is otherwise permitted by applicable privacy laws.
- As permitted or required by law;
- To various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes;
- To third party suppliers of IT based solutions that assist us in providing products and services to you;
- To comply with a request from a qualified government department if we are satisfied that they have the authority to make such request;
- Where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter;
- To third parties who may involve you in market research for the purpose of servicing our relationship with you and improving the products and services we provide; and
- To third parties for the purpose of analysing trends in sales and travel destinations.
How long do you keep personal information?
17. We are only allowed to store your personal information for as long as necessary having regard to the purpose for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our products and services for some time or had a transaction with us, you may have to re-enter or re-supply your personal information to us.
18. Sensitive personal information will only be kept in accordance with the conditions you consent to at the time of collection or as otherwise required by law.
19. Yes. Sensitive personal information (as defined in the legislation) will only be collected directly from you. The use and disclosure of sensitive personal information will only be in accordance with the conditions you consent to at the time of collection or as otherwise required by law.
20. We will generally need to know who you are in order to facilitate the transaction. Despite this, in some circumstances you are entitled to deal with us anonymously, or by using a pseudonym (fake name), for example when making general enquiries about the services we offer. You must tell us when you are using a pseudonym when applying for our services. If we need to identify you, we will tell you whether or not your real name is required.
21. In some circumstances, you may receive a better service or response if we know who you are. For example, we can keep you up-to-date and better understand a complaint you might have if we know who you are and the circumstances of your complaint.
What is I don't want to recieve advertising materials?
23. That's absolutely fine. Just let us know by calling us on +61 2 9433 3333 or emailing firstname.lastname@example.org. You are also able to update your preferences via an unsubscribe link that is made available to you at the base of advertising email communication.
What are cookies?
27. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences such as login, language, and display preferences. Cookies also allow us and third parties to obtain information about your visits to a Site. We use this information to process your requests and analyse your visiting patterns. This information assists us and others to deliver online and mobile advertisements, messages and content that are specific to your interests. You can find more information about cookies at: www.allaboutcookies.org.
|Performance/ Analytics Cookies
These cookies allow our website to remember choices you make (language or the region you are in) and provide enhanced and more personal features so you don’t have to keep selecting your preferences every time you visit our website. The information these cookies collect is usually anonymised and they cannot track your browsing activity on other websites. Some Functional Cookies are essential to viewing maps or videos on our Site.
|Targeting or Advertising cookies
Google - https://adssettings.google.com/u/0/authenticated,
Links to Other Websites
29. To enhance your experience, our Sites may include links to other, unaffiliated sites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. Other sites follow different rules regarding the use or disclosure of the Personal Information you submit to them. We have no responsibility for the content, privacy and security practices, and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to read the privacy policies or statements of the other websites you visit.
Social Media Features
How to control cookies
Performance or Functionality cookies
31. Most web browsers are set to accept cookies, but you can always change your computer settings to stop them. We are not responsible for your browser settings. You can control and/or delete cookies as you wish at any time. For details, see aboutcookies.org or follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you disable your web browser’s ability to accept cookies, you may have to manually adjust some preferences every time you visit a site and you may not be able to use all the features of the our websites or perform certain transactions.
32. You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.
Targeting, Advertising and Behavioural Marketing
33. Certain targeted advertisements that we (or a service provider acting on our behalf) display to you based on information about your online activities across websites and other interactive properties operated by third parties may include the “Ad Choices” icon or another mechanism to opt out of receiving interest-based advertisements. You may click on the AdChoices icon or visit www.aboutads.info to receive more information about the collection and use of information about your online activities for interest based advertising or to learn how to opt out of having your data used for interest based advertising by Digital Advertising Alliance (DAA) participating companies.
- The Network Advertising Initiative’s (NAI) Opt-Out Tool at www.networkadvertising.org/choices allows you to opt out from the use of information about your online activities for interest based advertising by NAI member companies.
- European users can also visit www.youronlinechoices.com to learn how to opt out of having their data used for interest-based advertising by European Interactive Digital Advertising Alliance (EDAA) member companies.
Alternatively, you can visit the following sites to opt-out of the main Ad networks used on Hamilton Island Websites: Google Click Here to Opt Out Quantcast Click Here to Opt Out Meta (Facebook and Instagram) Click Here to Opt Out
34. On your mobile device, your operating system may provide you with additional options to opt out of interest based advertising or to otherwise reset your mobile identifiers. For example, you may use the “Limit Ad Tracking” setting (on iOS devices) or a setting to “Opt out of Interest-Based Ads” (on Android) which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.
35. Please contact email@example.com if you would like more information on the cookies that we use and their purposes.
36. We store your personal information in a number of ways including:
- On secure servers;
- In electronic systems and devices;
- In telephone recordings;
- In paper files; and
- Document retention services off-site.
37. This may include storage on our behalf by third party service providers, including overseas third party service providers. See our comments below about how we protect your information.
How do we protect personal information?
38. Hamilton Island Enterprises Limited has implemented various physical, electronic and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorised access, modification, disclosure and interference.
39. If we no longer require your personal information, we will take reasonable steps to destroy or de-identify it unless we are required to keep it by law.
40. Whilst we take reasonable measures, no data transmission over the Internet can be guaranteed as fully secure and accordingly, we cannot guarantee or warrant the security of any information you send to us using our online forms or products. You submit information over the Internet at your own risk.
41. With respect to online payments, we use a Secure Socket Layer (SSL), which scrambles your data to make it unreadable by third parties. It does this by:
- Server authentication: the web server sends a digital certificate to your computer so that you can be sure of its identity (and know that the transaction is protected - you'll see a lock symbol on the bottom right of the browser window).
- Client authentication: your computer authenticates itself to the server by showing its digital signature.
- Encryption: during the internet connection, data that's transferred from your computer to the server is scrambled, so that only your computer and the server can understand the contents of the transaction. This prevents other internet users from intercepting the information sent.
42. See our comments above regarding the websites of third parties including those that are linked to our websites.
43. On request, we will provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception which applies under the Australian Privacy Principles.
44. Your request to provide access to this information will be dealt with within a reasonable time.
45. If we refuse to provide you with access to, or correct, the information, we will notify you of our reasons for the refusal to the extent required and how you may complain about the refusal.
46. If there is a denial of access to your personal information or a dispute as to the correctness of any personal information held, we will provide you with reasons for the denial or its refusal to correct the personal information. If you disagree with our decision for the denial or refusal to correct the personal information, we will notify you of our reasons for the refusal to the extent required and how you may complain about the refusal.
47. We take privacy concerns seriously, and we'll work to address any problems we become aware of. If you have any further questions, concerns or wish to make a complaint about the way we manage your personal information, please call our Privacy Officer on +61 2 9433 3333 or email us at firstname.lastname@example.org.
48. We are committed to resolving any issue you may have as quickly as possible. We aim to respond to all complaints within 5 working business days; however timeframes may be longer depending on the nature of the complaint.
49. If your complaint is not resolved to your satisfaction through the internal procedures outlined above, you may elect to contact the Office of the Australian Information Commissioner (OAIC): GPO Box 5218 Sydney NSW 2001 Phone: 1300 363 992 Email: email@example.com www.oaic.gov.au
Last updated 2 May 2023
2. Our website”, “our site” or “our sites” refers to www.hamiltonisland.com.au, www.bookings.hamiltonisland.com.au, www.hamiltonislandholidayhomes.com.au, www.hamiltonislandrealestate.com.au, www.qualia.com.au, www.hamiltonislandgolfclub.com.au, www.hamiltonislandraceweek.com.au ↩