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Hamilton Island Gift Card Frequently Asked Questions

How can I protect my gift card?
Hamilton Island Gift Cards should not be shared online in any way. We advise that you do not post pictures of your Gift Cards online, even when the pin is not exposed, and remind you that re-selling is against our Terms and Conditions. We also advise against buying from or on behalf of any unauthorised third parties, or sharing the details or images over any online messaging services.

What amounts can I purchase on the gift card?
Purchase amounts can be anywhere from $20 – $5000. Only available for purchase in Australia, in AUD currency. 

Where can I redeem my gift card on the island? 
Hamilton Island Gift Cards can be used in most venues across the island, click here for a full list of participating outlets. You will need to present the physical or digital Gift Card when making a payment. To use Hamilton Island Gift Cards as part payment for accommodation, please call our Reservations team on 1800 669 666. To use Hamilton island Gift Cards to book tours and activities for your stay, please call the tour desk on 07 4946 8305. 

When will my gift card expire? 
Hamilton Island Gift Cards expire 36 months after date of purchase. 

How do I know how much is left on the gift card?
Your balance is included in your proof of purchase every time you use your Gift Card. If you are in store, you can check your gift card balance at any venue on the island where you are able to use the card.  

Will I be able to view my balance online?
Yes, click here to view your Gift Card balance online and enter your Gift Card number and PIN.

Can I get my gift card replaced if its lost or stolen? 
For lost or stolen Hamilton Island Gift Cards, please refer to our Terms and Conditions.

What are the gift cards Terms and Conditions?
Click here to view our Gift Card Terms and Conditions.

How do I contact Hamilton Island about my gift card?
Please email the Hamilton Island Customer Experience Team on giftcards@hamiltonisland.com.au or call (02) 9433 0404. 

Can I receive a refund for my Gift Card?
Sorry, there are no refunds given for Hamilton Island Gift Cards. 

Can I redeem cash for my Gift Card?
No, Hamilton Island Gift Cards are not redeemable for cash.