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qualia Terms and Conditions 

Leeward, Windward and Sunset Pavilion Terms and Conditions

Beach House Terms and Conditions

The Residence Terms and Conditions

Airfares

Not included

Exclusions

Cannot be used in conjunction with any other offer. Available to new bookings only. Not valid for Conference or Group bookings. Hamilton Island room nights cannot be purchased for the purpose of third party promotions and prizing.

Booking Credit Card Transaction Fees

Not applicable for qualia accommodation bookings made on the Hamilton Island or qualia websites or via the Reservation call centre.

On Island Credit/Debit Card Transaction Fees

A non-refundable 1.25% surcharge applies for all ‘credit’ and ‘tap and go’ transactions made on the island via credit or debit card. Payments can be made fee free via EFTPOS by inserting your card and selecting a cheque and/or savings account at the terminal.

Standard Deposit(excludes Festive Season)

  • A deposit equivalent to 20% of the total booking value is required at time of booking
  • This deposit is refundable up until 14 days prior to arrival date
  • Full payment is required at the time of booking if travel is within 7 days of arrival date

Standard Final Balance(excludes Festive Season)

  • The final balance payment of your accommodation is required no later than 7 days prior to arrival date
  • Final balance payments are automatically processed on the nominated credit card provided at the time of booking 
  • Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
  • To pre-pay your final balance via an alternative method, please contact our Luxury Specialists on 1300 780 959 (+61 2 9433 0444)

Standard Cancellation and Amendments(excludes Festive Season)

  • Cancellations and amendments received outside 14 days of arrival date will not incur a cancellation fee
  • Cancellations and amendments received within 14-8 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
  • Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
  • Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to our Luxury Specialists on reservations@qualia.com.au
    • Alternatively, if you have booked online via our website and have not yet reached your cancellation deadline, you may cancel online here.
    • If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking

Festive Season Deposit20 December 2024 – 11 January 2025 inclusive

  • A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
  • Full payment is required at the time of booking if booked after 31 October*

Festive Season Final Balance20 December 2024 – 11 January 2025 inclusive

  • The final balance payment of your accommodation is required by 31 October*
  • The final balance payment will be automatically processed on 31 October* on the nominated credit card provided at the time of booking
  • Final balance payments not received by 31 October may result in cancellation of the reservation
  • To pre-pay your final payment via an alternative method, please contact our Luxury Reservations team on 1300 780 959 (+61 2 9433 0444)

Festive Season Cancellation and Amendments20 December 2024 – 11 January 2025 inclusive

  • Cancellations and amendments received on or prior to 31 October* will be subject to a cancellation fee of 20% of the total booking value
  • Cancellations and amendments received from 1 November* onwards will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’ 
  • Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to our Luxury Reservations team on reservations@qualia.com.au
  • If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking

Hamilton Island General Terms

Privacy Policy

Hamilton Island Enterprises may collect personal information subject to their Privacy Policy. Hamilton Island Enterprises Privacy Policy is available at https://www.qualia.com.au/privacy/. Purchasers and guests are subject to these Terms and Conditions and consent to the use of their personal information in accordance with Hamilton Island Enterprises Privacy Policy.