To ensure Clownfish Club remains a safe, positive and enjoyable experience for all children, the following terms and conditions apply.
Attendance & Behaviour
Clownfish Club is a group-based kids’ club experience. Children are expected to follow team instructions and participate in activities in a way that supports the safety, wellbeing and enjoyment of others. These guidelines include (but not limited to):
- Speaking respectfully to Clownfish staff members and fellow attendees
- Following instructions from Clownfish staff members
- Not running inside
- No climbing on furniture
- Following the safety guidelines for the playground and jumping castle
- Adhering to maximum participant numbers for the playground, jumping castle and trampoline
- Zero tolerance for violent and aggressive behaviour
- Using resources respectfully
If a child is unable to follow these guidelines or their behaviour impacts the group or staff, parents or guardians will be contacted and required to collect their child.
Age Groups & Room Allocation
Children must be booked into the correct room based on their age at the time of attendance. Additionally, siblings are not allowed in the same room unless they are the required age.
If a child is booked into the incorrect room for their age group, the booking will be cancelled on arrival and no refund will be provided.
Nursery Conditions
For all Nursery bookings, a parent or guardian must be on Hamilton Island at all times during the session and available to collect their child if required.
Settling & Early Collection
While many children happily stay for the full session, attendance for the full session cannot be guaranteed.
If a child is unsettled, a courtesy call may be made after 30 minutes to discuss settling strategies. If a child remains unsettled after a further 30 minutes, parents or guardians will be contacted and required to arrange early collection.
Smart Devices
Smart devices, including mobile phones and smartwatches, are not permitted during Clownfish Club sessions. All devices brought to the session will be stored securely in the office until collection.
If a child needs to contact a parent or guardian, they can speak with a team member, who will assist.
Clownfish Club is not responsible for any loss or damage to these smart devices.
Nature of the Service
Clownfish Club is a kids’ club and is not a registered childcare centre. It is not suitable for children who require one-on-one care. If you require one-on-one care, you can contact a babysitter via our website.
Clownfish Club is not suitable to be used as a trial for children who have not previously attended daycare or similar kids club programs.
Late Pick-Up
Late collection of children will result in a fee of $20 per 15 minutes.
Cancellations
Bookings must be cancelled at least 48 hours prior to the session start time to receive a full refund. Cancellations made within 48 hours will not be refunded.
Illness
Children who have experienced vomiting, diarrhoea, conjunctivitis, heavy cold symptoms or any contagious illness within the past 24 hours will not be admitted. Cancellations made within 24 hours due to illness may receive a partial refund. For more information, email clownfish@hamiltonisland.com.au or call (07) 4946 8941.
General
The information above is a guide only. Activity details, timings and availability are subject to change. Pricing is subject to change unless full payment has been received.
For full Terms and Conditions, please click here.